ServiceNow SaaS App Engineer & Release Lead

Accenture in the Philippines; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Accenture in the Philippines is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, ensuring features meet evolving business requirements. You will manage release processes, maintain system stability, and collaborate with multiple teams using standard tools, APIs, and low-code platforms.

The role focuses on applying ServiceNow expertise, scripting, and ITSM best practices to deliver scalable, interoperable solutions from the Manila office.

Qualifications

• Expert proficiency in ServiceNow and configurations
• Experience with scripting and automation in ServiceNow
• Familiarity with APIs and web services for interoperability
• Ability to use low-code/no-code tools for scalable solutions
• Understanding IT service management principles related to ServiceNow

Responsibilities

• Perform independently and become a subject matter expert (SME)
• Participate actively in team discussions
• Propose solutions to work-related problems
• Collaborate with cross-functional teams to analyze requirements for enhancements
• Monitor performance and troubleshoot to ensure optimal operation
• Document configuration changes and maintain records of updates
• Assist in planning and executing upgrades and releases

Skills

ServiceNow

Scripting

Automation

APIs

Low-code

ITSM

Tools

ServiceNow

Job description

Accenture in the Philippines is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, ensuring features meet evolving business requirements. You will manage release processes, maintain system stability, and collaborate with multiple teams using standard tools, APIs, and low-code platforms.

The role focuses on applying ServiceNow expertise, scripting, and ITSM best practices to deliver scalable, interoperable solutions from the Manila office.