Senior SaaS Application Engineer, ServiceNow & Release Lead

Accenture PLC

Taguig

On-site

PHP 600,000 - 900,000

Full time

4 days ago

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Job summary

Accenture is seeking a Packaged/SaaS Application Engineer at its Manila office to configure and support packaged or SaaS applications, ensuring stability and releasing processes align with business needs. You will leverage standard tools, APIs, and low-code platforms to deliver scalable solutions.

Join a dynamic team at Accenture, collaborating across functions to gather requirements, monitor performance, and implement upgrades.

Qualifications

Expert proficiency in ServiceNow.
Configuration, customization, and integration of ServiceNow.
Scripting and automation within ServiceNow to streamline workflows.
Familiarity with APIs and web services for interoperability.
Low-code/no-code tools to create scalable solutions.
Understanding IT service management principles related to ServiceNow implementations.

Responsibilities

Expected to perform independently and become an SME.
Active participation in team discussions.
Provide solutions to work-related problems.
Collaborate with cross-functional teams to gather and analyze requirements for enhancements.
Monitor application performance and troubleshoot issues to ensure optimal operation.
Document configuration changes and maintain detailed records of updates.
Assist in planning and executing application upgrades and release deployments.