Senior ServiceNow Developer - AI & Catalog Automation

Arch Capital; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Arch Capital is seeking a ServiceNow Developer to design, develop, and test catalog items, custom apps, automation, and integrations on the ServiceNow platform. You will work with Business Analysts and SMEs to analyze requirements and deliver production-ready solutions, including AI-enabled features like Now Assist AI and related workflows.

The role requires strong JavaScript skills, ITIL knowledge, and experience with ITSM modules.

Qualifications

• BS in Computer Science, IT, Computer Engineering or related discipline.
• Minimum 3 years experience in ServiceNow development.
• Experience with ITSM modules (Incident, Change, Service Catalog).

Responsibilities

• Design, architecture, maintenance, and enhancement of Catalog items.
• Configure and support Now Assist AI capabilities across ServiceNow modules.
• Create and maintain architecture documentation for the platform, including AI-enabled workflows.
• Collaborate with stakeholders to gather requirements and configure new requirements on the ServiceNow platform as per ITIL practices.
• Develop technical design documents and create test plans; coordinate testing and defect tracking.
• Participate in agile delivery processes and contribute to iterative service delivery.

Skills

ServiceNow development

JavaScript

ITIL

Communication

Agile

Education

BS in Computer Science/IT/Engineering

Tools

ServiceNow Studio

Workflow/Flow Designer

UI Builder

JIRA

REST/JSON

Job description

Arch Capital is seeking a ServiceNow Developer to design, develop, and test catalog items, custom apps, automation, and integrations on the ServiceNow platform. You will work with Business Analysts and SMEs to analyze requirements and deliver production-ready solutions, including AI-enabled features like Now Assist AI and related workflows.

The role requires strong JavaScript skills, ITIL knowledge, and experience with ITSM modules.