Senior ServiceNow Dev — AI-Driven Catalog & Integrations

archgroup; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Arch Global Services (Philippines) Inc. is seeking a ServiceNow Developer with 5–8 years of experience to design, develop, and test catalog items and custom applications.

The role involves implementing AI features like Now Assist AI, integrating ITIL processes, and collaborating with business analysts to translate requirements into scalable solutions. The candidate will work on server-side and client-side scripting, handle tests and documentation, and support upgrades while aligning with ITIL

Qualifications

• 5–8 years of professional experience in IT.
• Minimum 3 years in ServiceNow development.
• Strong knowledge of ITSM modules and integration concepts.
• Experience with Now Assist AI or AI capabilities is a plus.
• Able to document designs and perform testing per ITIL.

Responsibilities

• Design, develop, and test ServiceNow catalog items and apps.
• Configure AI capabilities across ServiceNow modules.
• Create technical design documents and test plans.
• Collaborate with stakeholders to gather requirements.
• Support upgrades and manage development tasks in Agile settings.
• Translate complex designs for non-technical audiences.

Skills

ServiceNow Development

JavaScript

REST/JSON

UI Policies/Client Script

CMDB/Discovery

IntegrationHub/Orchestration

Now Assist AI

ITIL Knowledge

Education

BS in CS/IT

Job description

Arch Global Services (Philippines) Inc. is seeking a ServiceNow Developer with 5–8 years of experience to design, develop, and test catalog items and custom applications.

The role involves implementing AI features like Now Assist AI, integrating ITIL processes, and collaborating with business analysts to translate requirements into scalable solutions. The candidate will work on server-side and client-side scripting, handle tests and documentation, and support upgrades while aligning with ITIL