Senior ServiceNow Administrator – Cloud Ops & Upgrades

AMARIS GROUP SA; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Paid leave 10 days

Statutory benefits

Performance review

International team

Career development

Technical training

Mobility abroad

Job summary

Amaris Consulting is seeking a Senior ServiceNow Administrator to manage day-to-day administration across production and non-production environments, ensuring platform stability and usability for business operations.

You will lead upgrades, handle security with ACLs, support developers, collaborate in an Agile SAFe environment, and ensure compliance with governance while driving continuous improvements.

Qualifications

• Bachelor’s degree in CS/IT/BIS or related field.
• At least 5 years of experience in ServiceNow administration.
• CSA certification and strong expertise in ServiceNow security and governance.
• Experience with platform monitoring, upgrades, patch management, and incident handling.
• Experience working in an Agile SAFe environment and cloud-based platforms.

Responsibilities

• Administer ServiceNow across production and non-production environments.
• Monitor platform health and performance to ensure stability and usability.
• Perform maintenance, troubleshooting, and issue remediation.
• Manage incidents and coordinate resolutions with development and infrastructure teams.
• Lead upgrades, patch management, and post-upgrade validation.
• Administer user, group, role management, and ACLs for secure access.
• Provide configuration guidance to ServiceNow developers and project teams.
• Collaborate in an Agile SAFe environment to deliver reliable services.
• Ensure compliance with governance and security standards and maintain runbooks.

Skills

Analytical skills

Problem-solving

Communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or related fields

Tools

ServiceNow ITSM

ServiceNow CSM

ServiceNow HRSD

Job description

Amaris Consulting is seeking a Senior ServiceNow Administrator to manage day-to-day administration across production and non-production environments, ensuring platform stability and usability for business operations.

You will lead upgrades, handle security with ACLs, support developers, collaborate in an Agile SAFe environment, and ensure compliance with governance while driving continuous improvements.