Senior Service Desk Engineer – Onsite (Tier 3)

ECI; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health benefits

Paid sick leave & vacation

Job summary

ECI is seeking an experienced Service Desk Engineer to join our team in Taguig. You will deliver end-user desktop support, primarily Windows and Office 365 services, across multiple sites, while handling Level 1-3 tickets in a fast-paced MSP-like environment.

You will work with Azure, Intune, MDM, and security concepts, interface with tools like ServiceNow, Jira, and ConnectWise, and coordinate with vendors to ensure timely resolutions and SLA compliance.

Qualifications

• Minimum 5 years of end user support experience.
• Strong experience with Windows OS and Office 365.
• Hands-on with Azure, Intune, OneDrive and SharePoint.
• Familiar with MDM concepts and cybersecurity basics.
• Good communication, customer service and problem-solving skills.

Responsibilities

• Provide Level 3 end-user desktop support across multiple locations.
• Respond to Level 1-2 tickets and assist with Tier 3 issues with a Senior Technician.
• Triage incidents, perform desktop and light server troubleshooting, and upgrades.
• Assist with AD user management, password resets, and Group Policy tasks.
• Collaborate with IT teams and external vendors to meet SLAs.

Tools

ServiceNow

ConnectWise

Jira

RMM

MDM

Active Directory

Azure

Intune

PowerShell (basic)

Job description

ECI is seeking an experienced Service Desk Engineer to join our team in Taguig. You will deliver end-user desktop support, primarily Windows and Office 365 services, across multiple sites, while handling Level 1-3 tickets in a fast-paced MSP-like environment.

You will work with Azure, Intune, MDM, and security concepts, interface with tools like ServiceNow, Jira, and ConnectWise, and coordinate with vendors to ensure timely resolutions and SLA compliance.