EUC Support Engineer – L1

Exasoft Zentact Solutions Philippines Corporation; Taguig; Presencial; PHP 335 000 - 469 000; Tempo integral

Resumo da oferta

Exasoft Zentact Solutions Philippines Corporation is seeking an EUC Support Engineer – L1 to provide on-site and remote first-level end-user computing support in Taguig City, Philippines. You will handle desktops, laptops, printers, and mobile devices, install and troubleshoot Windows OS, MS Office/M365, and Outlook, and manage AD accounts and basic networking.

The role requires 1–3 years in IT desktop or EUC support, strong English and Filipino communication, and experience with ticketing tools

Qualificações

• 1–3 years in IT desktop or EUC support.
• Good knowledge of Windows 10/11, M365, Active Directory and basic networking.
• Experience with ticketing tools (ServiceNow or similar).
• Bilingual: fluent in English and Filipino.
• Strong communication skills and a customer-first attitude.

Responsabilidades

• Give L1 support for desktops, laptops, printers, peripherals and mobile devices.
• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard apps.
• Handle user account tasks (AD password resets, unlocks, access requests).
• Fix basic network and connectivity problems (LAN, Wi‑Fi, VPN).
• Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLA.
• Do IMAC (Install, Move, Add, Change) work, asset tagging and inventory updates.
• Pass unresolved issues to L2/L3 teams with clear documentation.
• Help with new-joiner setup, device imaging and hardware refresh.
• Keep knowledge base articles and SOPs up to date.

Conhecimentos

EUC support

Windows OS

M365

Active Directory

IT ticketing

Bilingual EN/PH

Customer service

Ferramentas

ServiceNow

Descrição da oferta de emprego

Job Title: EUC Support Engineer – L1
Location: Taguig City, Philippines (onsite)
Schedule: Local business hours, Monday to Friday

Role Summary
Give onsite and remote first-level end-user computing support to corporate users, making sure issues are resolved quickly and service quality stays high.

Key Responsibilities

• Give L1 support for desktops, laptops, printers, peripherals and mobile devices

• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard apps

• Handle user account tasks (AD password resets, unlocks, access requests)

• Fix basic network and connectivity problems (LAN, Wi‑Fi, VPN)

• Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLA

• Do IMAC (Install, Move, Add, Change) work, asset tagging and inventory updates

• Pass unresolved issues to L2/L3 teams with clear documentation

• Help with new-joiner setup, device imaging and hardware refresh

• Keep knowledge base articles and SOPs up to date

Requirements

• 1–3 years in IT desktop or EUC support

• Good knowledge of Windows 10/11, M365, Active Directory and basic networking

• Experience with ticketing tools (ServiceNow or similar)

• Bilingual: fluent in English and Filipino

• Strong communication skills and a customer-first attitude