Senior Level 3 IT Support Engineer (Onsite) - Eastwood

MicroSourcing International; Metro Manila; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is recruiting for a Level 3 IT Support Engineer / Systems Engineer to join onsite in Eastwood, Quezon City. You will handle advanced IT issues, manage service tickets, and maintain client systems while ensuring top-tier customer service in alignment with SLAs.

The role emphasizes troubleshooting across hardware, software, networking, servers, and Microsoft 365, with a focus on professional client communication and strict data confidentiality.

Qualifications

• Strong technical troubleshooting skills; diagnose and resolve advanced IT issues.
• Clear and professional phone communication; explain technical solutions to clients.
• Strong ticket management and ownership; meet SLAs and document resolutions.
• Attention to detail and confidentiality; follow client verification procedures.
• Accountability and initiative; proactively communicate blockers and follow through.
• Working knowledge of hardware, software, networking, servers, and Microsoft 365 troubleshooting.

Responsibilities

• Diagnose and resolve complex hardware, software, network, server, and Microsoft 365 issues.
• Communicate professionally with clients over the phone, provide technical guidance, and troubleshoot issues in real time.
• Acknowledge, prioritize, resolve, and document assigned service tickets within agreed SLAs.
• Manage user accounts, access permissions, endpoint devices, servers, and other IT infrastructure.
• Follow established procedures, verify client information, obtain necessary approvals, and maintain the confidentiality of client data.
• Identify technical blockers, elevate unresolved issues appropriately, and ensure requests are completed or properly handed over.
• Maintain accurate ticket records, troubleshooting steps, and resolution notes.
• Take ownership of assigned requests, proactively communicate updates, and follow through on outstanding tasks.

Skills

Strong technical troubleshooting

Phone communication

Ticket ownership

Confidentiality & data handling

Accountability & initiative

IT hardware/software/networking

Tools

ITSM platform

Microsoft 365 troubleshooting

Job description

MicroSourcing is recruiting for a Level 3 IT Support Engineer / Systems Engineer to join onsite in Eastwood, Quezon City. You will handle advanced IT issues, manage service tickets, and maintain client systems while ensuring top-tier customer service in alignment with SLAs.

The role emphasizes troubleshooting across hardware, software, networking, servers, and Microsoft 365, with a focus on professional client communication and strict data confidentiality.