Senior Service Delivery Consultant

SimCorp; Manila; Hybrid; PHP 1,300,000 - 1,800,000; Full time

Benefits offered by this job

Great Place To Work certification

WealthTech100 recognition

Job summary

SimCorp Manila Delivery Center is seeking a Senior Service Delivery Consultant to support production environments for leading financial clients. You will troubleshoot system issues, advise on configurations and engage with global teams to ensure reliable service delivery.

The role requires APAC/EMEA shifts, a hybrid work arrangement (2x in office per week), and a strong focus on client success with proactive problem solving and service-minded collaboration.

Qualifications

• A degree in finance/economics/mathematics/computer science.
• Knowledge in financial issues - theoretical as well as practical
• Minimum 5 years’ experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions.
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural desire for problem solving.

Responsibilities

• Be the key client contact for production support and maintain relations.
• Analyze problems in client environments and provide timely solutions within SLAs.
• Advise on configuration maintenance and enhancements to optimise usage of services.
• Collaborate with global teams to ensure efficient client solutions.
• Work APAC/EMEA shift hours as required.
• Occasional weekend/public holiday and extended hours.

Skills

Multi-tasking

Problem solving

Customer service mindset

Education

Finance/Economics/Math/CS degree

Job description

WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

WHY THIS IS IMPORTANT TO US

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension. Senior Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. In this key role you will work in APAC/EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What you will be responsible for

• You will be the key contact for our clients regarding production support and ensure and maintain the relationship.
• Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics independently to provide convincing and timely solutions to our client within agreed SLAs
• Advise and service our client users independently on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way
• Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client
• You will be required to work on APAC/EMEA shift.
• Weekend/Public Holiday works are required on occasion.
• Working extended hours might also be required on occasion.

What we value

• A degree in finance/economics/mathematics/computer science.
• Knowledge in financial issues - theoretical as well as practical
• Minimum 5 years’ experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural desire for problem solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive situation

Other requirements

• APAC / EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Benefits:

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

We recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application.

SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you.

SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year - Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work