Lead Service Delivery Technical Consultant

SimCorp; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

SimCorp seeks a Lead Service Delivery Technical Consultant to join our SaaS Operations team supporting clients of SimCorp Dimension. You will handle production support, optimize system usage, and deliver solutions across client environments with a focus on SAP-like investment management platforms.

Expect APAC/EMEA shifts and occasional extended hours. Ideal candidates bring 7–10 years in asset management or custodian environments, strong SQL/BI/data warehousing skills, and a proactive,

Qualifications

• Requires a degree in finance/economics/mathematics/computer science.
• Solid understanding of financial issues, both theoretical and practical.
• Extensive experience using SQL, BI, and data warehousing tools.

Responsibilities

• Be the key contact for production support and manage client relationships.
• Analyze problems in client environments and provide timely, SLA-bound solutions.
• Advise on configuration maintenance and enhancements to optimize usage of SimCorp services.
• Collaborate with global teams to share knowledge and ensure efficient client solutions.
• Work APAC/EMEA shifts, with occasional weekend/public holiday coverage.
• Possibly extended hours as needed.

Skills

SQL

BI

Data Warehousing

Asset management experience

Custodian knowledge

Education

Finance degree

Economics degree

Mathematics degree

Computer Science degree

Tools

SQL

BI tools

Data Warehousing tools

Job description

WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

WHATS IMPORTANT TO US

Lead Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension. Lead Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. In this key role you will work in APAC/EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

What you will be responsible for

• You will be the key contact for our clients regarding production support and ensure and maintain the relationship.
• Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics independently to provide convincing and timely solutions to our client within agreed SLAs
• Advise and service our client users independently on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way
• Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client
• You will be required to work on APAC/EMEA shift.
• Weekend/Public Holiday works are required on occasion.
• Working extended hours might also be required on occasion.

What we value

• A degree in finance/economics/mathematics/computer science.
• Knowledge in financial issues - theoretical as well as practical
• Extensive experience in SQL, BI (Business Intelligence) and Data Warehousing tools.
• Minimum 7 to 10 years’ experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural desire for problem solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive situation

Other requirements

• APAC / EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.