Lead Service Delivery Consultant

SimCorp; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work

Learning guild

Diversity & Inclusion

Great Place to Work

Job summary

SimCorp Manila Delivery Center seeks a Lead Service Delivery Consultant to ensure reliable support and maintenance for our clients, providing solutions and deploying services related to SimCorp Data Management. You will work with local and global teams to deliver service excellence.

You will lead client installations, train new hires, diagnose issues, coordinate with developers, and build trusted advisor relationships with client management while aligning with SLAs and revenue goals.

Qualifications

• Experience in application support at L2/L3 levels.
• Solid analytical and problem-solving abilities.
• Strong communication and interpersonal skills.

Responsibilities

• Be point of contact for client installation of SimCorp Data Management Solution and lead projects.
• Assist training of new hires.
• Diagnose issues and provide timely, accurate solutions.
• Investigate and resolve issues per defined SLAs.
• Collaborate with developers to merge business and technical requirements.
• Establish trusted advisor relationships with clients for long-term partnerships.

Skills

Analytical skills

Communication

Problem solving

Client collaboration

Training & mentoring

Education

Bachelor's degree in Computer Science/IS/Business Administration

Tools

PL/SQL scripting

XML/XSL

JSON/YAML

PowerShell scripting

Cloud (AWS/Azure)

Job description

Who we are

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

Why this is important to us

Lead Service Delivery Consultants are skilled professionals who form part of our service operations team working within Customer Services and based within the Global Service Operations team. The main purpose of the role is to contribute to the reliable support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Data Management. They support our clients by providing solutions and deploying services related to the usage of SimCorp Data Management and beyond. They work closely with local and global teams.

What you will be responsible for

• Be a point of contact for client installation of SimCorp Data Management Solution / Lead projects and initiatives.
• Assist in training new hires.
• Diagnose problems and issues arising in the SimCorp Data Management Solution at existing clients to deliver accurate and timely solutions.
• Investigate and resolve issues and service requests that require product domain knowledge according to defined SLAs.
• Cooperate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective.
• Provide effective solutions on your own initiative, always considering maintenance efficiency and revenue to support SimCorp business goals.
• Establish and maintain a network at several levels at the clients incl. management and be regarded as a trusted advisor by the client to build a mutually beneficial partnership long-term.
• Collaborate closely with other professionals within SimCorp on a local or global level by way of specialist roles to share knowledge and ensure efficient solutions for the clients.

What we value

• Experience with operating standard applications, a good addition in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage.
• Experience working in a larger IT department or operational team or application support at L2 or L3 levels.
• With application support experience.
• Mandatory: Technical skills Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language.
• Knowledge of Cloud operations (AWS, Azure).
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions).
• Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product).
• Education in Computer Science, Information Systems, Business Administration, or similar academic background.
• Solid analytical skills.
• Good interpersonal skills and the ability to organize and prioritize one’s own work.
• Effective communication and presentation skills including listening skills.
• A focused approach and inherent ability for problem solving.
• Committed, driven, and focused on delivering measurable results.
• Other requirements: APAC / EMEA shift hours (May change depending on business needs).
• Hybrid working arrangement (2x a week in office).

Benefits

• Become part of a thriving company comprising collaborative, curious, courageous, customer success driven and caring environment.
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild.
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives.
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment.

SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable milestone within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work