Senior SAP Basis & Tech Operations Lead

7114 Bacardi-Martini Philippines Inc (BMC); Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Total Rewards package

Health & Wellbeing benefits

Paid Time Off

Job summary

7114 Bacardi-Martini Philippines Inc (BMC) seeks an IT operations leader to coordinate local and outsourced teams, ensuring SLA delivery and supporting legacy applications. You will liaise with global IT teams on projects, provide VIP support, and contribute to incident, problem, and performance management through root-cause analysis.

The role covers change management, disaster recovery planning, documentation, cross-training, and participation in SAP improvement initiatives.

Qualifications

• Experience managing IT operations teams.
• Strong troubleshooting and root-cause analysis skills.
• Ability to coordinate with global IT teams on projects.
• Proven knowledge of SAP technologies and maintenance practices.

Responsibilities

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy applications, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support local business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned downtime
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
• Maintain and update technical documentations as well as cross-train other team members
• Able to act as the situation manager substitute in case of crisis
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies
• Evaluate EWA, EWC, CQC, TPO and propose actions
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions
• Maintain disaster recovery procedures and documentation and participate in scheduled tests
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

Skills

Stakeholder management

Incident management

Root-cause analysis

Communication

SLA management

Budget input

Tools

SAP

Job description

7114 Bacardi-Martini Philippines Inc (BMC) seeks an IT operations leader to coordinate local and outsourced teams, ensuring SLA delivery and supporting legacy applications. You will liaise with global IT teams on projects, provide VIP support, and contribute to incident, problem, and performance management through root-cause analysis.

The role covers change management, disaster recovery planning, documentation, cross-training, and participation in SAP improvement initiatives.