SAP Basis Tech Operations Lead

Bacardi-Martini; Manila; Hybrid; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Competitive pay package

Retirement/Pension Plan

Medical, life & critical illness ins.

Employee Assistance Programs

Flexible work arrangements

Travel discounts

Job summary

Bacardi is seeking a skilled IT operations professional to lead local and outsourced teams in delivering agreed service levels. You will support legacy applications, act as the local liaison for global IT projects, and participate in incident, problem, and performance management with rigorous root cause analysis.

You will contribute to change and release planning, maintain disaster recovery docs, and help ensure alignment across initiatives.

Qualifications

• Experience delivering ITSM processes and managing service levels.
• Ability to perform root cause analysis on incidents and problems.
• Experience coordinating with global IT teams and vendors.

Responsibilities

• Manage local/outsourced teams to deliver the SLA to the business.
• Support local legacy applications still in use.
• Be the local contact for global IT teams for project management.
• Provide high level customer service in incident, problem and performance management.
• Participate in Change, Release, and Integration planning to align teams.
• Maintain disaster recovery procedures and documentation.
• Contribute to budget inputs and maintenance schedules.

Skills

ITIL

Incident Management

Root Cause Analysis

Stakeholder Management

Service Levels

Tools

SAP

Job description

Bacardi is seeking a skilled IT operations professional to lead local and outsourced teams in delivering agreed service levels. You will support legacy applications, act as the local liaison for global IT projects, and participate in incident, problem, and performance management with rigorous root cause analysis.

You will contribute to change and release planning, maintain disaster recovery docs, and help ensure alignment across initiatives.