IT Operations & SAP Delivery Lead

Bacardi; Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive Pay Package

Medical Insurance

Retirement/Pension Plan

Employee Assistance Programs

Leave policies

Job summary

Bacardi is seeking an IT professional to lead local and outsourced teams, ensuring SLA delivery and effective incident, problem, and performance management. You will coordinate with global IT teams on projects, support legacy applications, and contribute to budgeting and disaster recovery planning.

The role emphasizes change management, release planning, and SAP-related improvements, with opportunities to mentor colleagues and maintain documentation across environments.

Qualifications

• Experience delivering SLA for IT services
• Support for local legacy applications still in use
• Ability to coordinate with global IT teams on projects
• Strong incident/problem/performance management skills
• Familiarity with Change, Release and Deployment processes
• Knowledge of disaster recovery planning and testing

Responsibilities

• Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
• Support local legacy application, if any left that has not been replaced yet
• Be the local contact for the global IT teams to manage global projects
• Support any local Business meetings, VIP support when required
• Input into operations budget if required
• Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
• Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time
• Participate in integration & release & change management planning to ensure alignment of all teams with initiatives
• Maintain and update technical documentations as well as cross-train other team members
• Able to act as the situation manager substitute in case of crisis
• Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies
• Evaluate EWA, EWC, CQC, TPO and propose actions
• Participate in Global Enterprise projects providing technical expertise and influencing technical decisions
• Maintain disaster recovery procedures and documentation and participate in scheduled tests
• Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
• Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization
• Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

Skills

SAP

Incident management

Problem management

Root cause analysis

Change management

Budgeting

Project leadership

Performance management

Job description

Bacardi is seeking an IT professional to lead local and outsourced teams, ensuring SLA delivery and effective incident, problem, and performance management. You will coordinate with global IT teams on projects, support legacy applications, and contribute to budgeting and disaster recovery planning.

The role emphasizes change management, release planning, and SAP-related improvements, with opportunities to mentor colleagues and maintain documentation across environments.