Senior Sales Manager

SWISSOTEL; Mabalacat; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Discounted Accor rates

Room and F&B discounts

Free meals & shuttle

Life and health insurance

Competitive compensation

Job summary

Swissôtel Clark, located in Clark Freeport Zone, Pampanga, seeks a Senior Sales Manager to lead high-value accounts, mentor Sales Managers and Executives, and drive revenue through strategic engagement and excellent account management.

The role requires conducting sales calls, preparing proposals and contracts, overseeing CRM, monitoring market trends, and coordinating with hotel operations to deliver outstanding service while promoting facilities and events.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum of 4-5 years of experience in a similar capacity with proven track records.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Strong leadership and interpersonal skills.
• Excellent communication and customer contact skills.

Responsibilities

• Meet daily targeted number of sales calls with quality and effectiveness.
• Manage key strategic, high-value, or complex accounts.
• Mentor and develop Sales Managers and Sales Executives.
• Assist in onboarding and training of new Sales team members.
• Ensure adherence to hotel and sales operational standards across the team.
• Prepare proposals, quotations, and standard contracts.
• Conduct client follow-ups and site inspections.
• Maintain accurate and updated account information in CRM.
• Upsell, cross-sell, and promote hotel facilities & services.
• Attend client and community business events to maintain brand visibility.
• Update DOS on market trends, business leads, and client insights.

Skills

Sales leadership

Account management

Negotiation

Communication

Customer service

English proficiency

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

CRM

Job description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Senior Sales Manageris responsible forleading high-value or strategic accounts, ensuring strong client relationships, and supporting the department’s performance through advanced sales engagement and leadership. While actively conducting sales calls, the role provides mentorship to Sales Managers and Executives, oversees account quality, manages complex negotiations within approved parameters, andidentifieskey opportunities or risks for the Director of Sales (DOS). This position plays a pivotal role inmaintaininghigh standardsof account management and operational excellence within the Sales team.

PrimaryResponsibilities

Meet daily targeted number of sales calls with quality and effectiveness

Manage key strategic, high-value, or complex accounts

Mentor and develop Sales Managers and Sales Executives

Assistin onboarding and training of new Sales team members

Ensure adherence to hotel and sales operational standards across the team

Prepare proposals, quotations, and standard contracts

Conduct client follow-ups and site inspections

Maintainaccurateand updated account information in CRM

Develop weekly business leads for the Hotel

Prepare a weekly list of accounts to penetrate for the following week

Conduct weekly review of account profiles, including production and average rate

Monitor competitors’ rates, account penetration, and market activities

Fully manage assigned accounts including contracting, profile updates, and renewals

Upsell, cross-sell, and promote hotel facilities & services

Conduct negotiations within authorized parameters

Attend client and community business events tomaintainbrand visibility

Update DOS on market trends, business leads, and client insights

Promote positive client relations and respond to requests promptly

Handle client concerns tactfully and professionally, escalating when necessary

Coordinate group arrangements, including communication and requirements

Ensureaccurategroup booking input and updates in the system

Collaborate with internal departments to ensure service delivery

Maintain thorough knowledge of hotel services, facilities, and safety guidelines

Participate in sales activities, promotional campaigns, and events as assigned

Ensure compliance with DOS-approved processes and workflows

Qualifications

Knowledge and Experience

Diploma in Tourism / Hospitality Management

Minimum of 4-5 years of experience in a similar capacity with proven track records

Excellent reading,writingand oralproficiencyin English language

Proficient in MS Excel, Word, & PowerPoint

Strong leadership and interpersonal skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

Able to develop rapport with colleagues and management staff

Ability to work cohesively with co-workers as part of a team

Ability to promote positive relations with all hotel guests and patrons

Well-presented and professionallygroomed at all times

Understanding and ability to work in a multi-cultural environment

Embodies competitive spirit and skills based on Accor’s capability framework:

Positive Oriented, Develop an Empowered Team, Guest centric

Leading the Team, Good Communication, Enable the Team towards achieving goals andobjective

Excellent Problem Solving and Decision Making

Business Improvement and Planning, Self-Develop and Self-Manage

Strategic Thinking and Analysis, Business Awareness

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit