Senior Retail Associate Maple Grove Cavite

adidas; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

adidas Philippines is seeking a Senior Retail Associate to contribute to meeting store sales and profit targets by inspiring consumer loyalty and executing store operations with focus in key functional areas. You will support Retail Professionals and be a Brand Ambassador, upholding adidas Brand Attitude and Values while delivering excellent customer experiences.

The role emphasizes advanced selling, product knowledge, and teamwork to maintain store standards and customer satisfaction in a

Qualifications

• 12 months’ work experience in sports/fashion retail with customer- and commercial-focus
• Advanced selling experience and ability to meet sales targets
• First supervisor experience and leadership potential
• Good command of English and Filipino, both written and spoken

Responsibilities

• Be aware of store sales and KPI targets and own them using available resources
• Identify sales opportunities and communicate suggestions to management
• Provide excellent customer service and strive to meet or exceed customer expectations
• Share customer service experience and train team members to improve service
• Be a Brand Ambassador and model adidas Brand Attitude and Values
• Maintain Visual Merchandising and in-store communication standards and ensure stock replenishment

Job description

Job Description:

Position: Senior Retail Associate

Purpose/ Mission

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand
• Diligently executing store operations, with a special focus on selected functional areas
• Providing support and feedback to Retail Professionals

Accountabilities

Primary Responsibility

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional Background/ Experience

• Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Basic numeracy and literacy and advanced verbal communication skills
• Language Skills: Good command in oral and written English & Filipino

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Requirements: