Senior Quality & Process Excellence Analyst

Exl; Philippines; On-site; PHP 502,000 - 837,000; Full time

Job summary

Exl is seeking a Quality Analyst to support senior leadership in Business Process & Service Excellence. The incumbent will perform evaluations, analyze data, and collaborate with cross-functional teams to promote process improvements and quality improvements.

The role emphasizes a proactive attitude toward operational enhancements, attention to detail, and the ability to engage in client discussions while maintaining high ethics and attendance standards.

Qualifications

• Willingness to work overtime to complete assigned tasks.
• Rational approach aligned with process policies, not based on emotions.
• Dependability, punctuality, and no attendance issues.
• People-oriented with a collaborative mindset.
• Keen attention to detail and willingness to engage in client discussions.

Responsibilities

• Conduct evaluations and data analysis to ensure quality standards are met.
• Collaborate with cross-functional teams to identify areas for process improvement.
• Assist in developing and implementing action plans to enhance organizational processes.
• Participate in client discussions, providing insights and clarifications as needed.
• Support ongoing operational improvements to increase efficiency and effectiveness.
• Ensure all reports and documentation are accurate, timely, and compliant with policies.
• Work diligently to complete all assigned tasks, including overtime when necessary.
• Uphold strong work ethics, punctuality, and attendance standards.

Skills

Overtime readiness

Process-policy mindset

Dependability

People-oriented

Attention to detail

Proactive improvements

Quality experience/SME

MS Excel basics

Tools

MS Excel

Job description

Exl is seeking a Quality Analyst to support senior leadership in Business Process & Service Excellence. The incumbent will perform evaluations, analyze data, and collaborate with cross-functional teams to promote process improvements and quality improvements.

The role emphasizes a proactive attitude toward operational enhancements, attention to detail, and the ability to engage in client discussions while maintaining high ethics and attendance standards.