Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

Exl; Philippines; On-site; PHP 502,000 - 837,000; Full time

Job summary

Exl is seeking a Quality Analyst to support senior leadership in Business Process & Service Excellence. The incumbent will perform evaluations, analyze data, and collaborate with cross-functional teams to promote process improvements and quality improvements.

The role emphasizes a proactive attitude toward operational enhancements, attention to detail, and the ability to engage in client discussions while maintaining high ethics and attendance standards.

Qualifications

• Willingness to work overtime to complete assigned tasks.
• Rational approach aligned with process policies, not based on emotions.
• Dependability, punctuality, and no attendance issues.
• People-oriented with a collaborative mindset.
• Keen attention to detail and willingness to engage in client discussions.

Responsibilities

• Conduct evaluations and data analysis to ensure quality standards are met.
• Collaborate with cross-functional teams to identify areas for process improvement.
• Assist in developing and implementing action plans to enhance organizational processes.
• Participate in client discussions, providing insights and clarifications as needed.
• Support ongoing operational improvements to increase efficiency and effectiveness.
• Ensure all reports and documentation are accurate, timely, and compliant with policies.
• Work diligently to complete all assigned tasks, including overtime when necessary.
• Uphold strong work ethics, punctuality, and attendance standards.

Skills

Overtime readiness

Process-policy mindset

Dependability

People-oriented

Attention to detail

Proactive improvements

Quality experience/SME

MS Excel basics

Tools

MS Excel

Job description

Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

Company : Exl Job Type : Full Time Philippines

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:

• Willingness to work overtime to complete assigned tasks
• Rational approach aligned with process policies, not based on emotions
• Dependability, punctuality, and no attendance issues
• People-oriented with a collaborative mindset
• Keen attention to detail and willingness to engage in client discussions
• Proactive attitude toward operational improvements
• Quality experience or SME experience is a plus
• Basic knowledge in MS Excel is a plus

Responsibilities

• Conduct evaluations and data analysis to ensure quality standards are met
• Collaborate effectively with cross-functional teams to identify areas for process improvement
• Assist in developing and implementing action plans to enhance organizational processes
• Participate in client discussions, providing insights and clarifications as needed
• Support ongoing operational improvements to increase efficiency and effectiveness
• Ensure all reports and documentation are accurate, timely, and compliant with policies
• Work diligently to complete all assigned tasks, including overtime when necessary
• Uphold strong work ethics, punctuality, and attendance standards
• Use critical thinking to reason out issues based on process policies rather than emotions
• Maintain a keen eye for detail to identify discrepancies or areas of concern
• Communicate effectively with team members and clients, fostering a collaborative environment
• Stay updated on organizational processes and quality assurance best practices
• Contribute to a positive team environment with a people-oriented approach