Senior Quality Manager - Onsite Cebu, Relocation

weSource Management Consultancy Firm; Cebu City; On-site; PHP 2,031,120 - 2,432,880; Full time

Benefits offered by this job

Relocation package

Job summary

A leading management consultancy firm in Cebu City is urgently hiring for a Senior Quality Manager. This role involves managing quality assurance processes within a BPO environment and requires excellent verbal and written communication skills, along with a strong customer service orientation. Candidates should have at least 3 years of experience in a similar role and must be willing to work onsite with a shifting schedule. The position offers a salary of up to 200K and a relocation package for candidates from other locations.

Qualifications

• Minimum of 3 years of experience as a Quality Assurance Manager.
• Proficiency with computers and software applications.
• Strong knowledge of quality evaluation and customer service metrics.

Responsibilities

• Manage quality assurance processes in a BPO environment.
• Lead and coach teams on quality standards.
• Implement quality evaluation metrics.

Skills

Verbal and written communication skills

Customer service orientation

Attention to detail

Coaching skills

Education

Bachelor's degree or equivalent

Tools

Quality management tools

Job description

A leading management consultancy firm in Cebu City is urgently hiring for a Senior Quality Manager. This role involves managing quality assurance processes within a BPO environment and requires excellent verbal and written communication skills, along with a strong customer service orientation. Candidates should have at least 3 years of experience in a similar role and must be willing to work onsite with a shifting schedule. The position offers a salary of up to 200K and a relocation package for candidates from other locations.