Sr Quality Manager - Cebu - up to 200K

weSource Management Consultancy Firm; Cebu City; On-site; PHP 2,031,120 - 2,432,880; Full time

Benefits offered by this job

Relocation package

Job summary

A leading management consultancy firm in Cebu City is urgently hiring for a Senior Quality Manager. This role involves managing quality assurance processes within a BPO environment and requires excellent verbal and written communication skills, along with a strong customer service orientation. Candidates should have at least 3 years of experience in a similar role and must be willing to work onsite with a shifting schedule. The position offers a salary of up to 200K and a relocation package for candidates from other locations.

Qualifications

• Minimum of 3 years of experience as a Quality Assurance Manager.
• Proficiency with computers and software applications.
• Strong knowledge of quality evaluation and customer service metrics.

Responsibilities

• Manage quality assurance processes in a BPO environment.
• Lead and coach teams on quality standards.
• Implement quality evaluation metrics.

Skills

Verbal and written communication skills

Customer service orientation

Attention to detail

Coaching skills

Education

Bachelor's degree or equivalent

Tools

Quality management tools

Job description

About the job Sr Quality Manager - Cebu - up to 200K

Hello,

We are urgently hiring for a Sr Quality Manager for a BPO Client in Cebu. This is onsite work, with shifting schedule. Salary is up to 200K. Offers relocation package for those coming from a different location.

Requirements

• Minimum of 2 years in college, preferably a bachelors degree
• Minimum 3 years of experience (preferably in a BPO or similar environment)
• Minimum 3 years of experience as Quality Assurance Manager
• Proficiency with technology, especially computers, software applications, and phone systems
• Exceptional verbal and written communication skills Effective communication, interpersonal, influencing and negotiation skills
• High Customer Service Orientation
• High level of integrity and judgment
• Strong Knowledge of quality evaluation and customer service metrics
• Attention to detail and desire to follow procedures
• Solid RCA skills, action planning and coaching skills

Application

If you are interested, please email your updated/detailed CV at [e-mail] with the details below:

• Location
• Availability to join
• Current or Last Salary
• Willing to work in Cebu
• OK to work on shifting schedule, onsite
• Years in the BPO Industry
• Years doing Quality Management in BPO
• Years of Quality Manager or up in BPO
• Years of Managing Teams directly
• Largest number of direct team members
• Roles of direct team members
• Programs/Accounts you have managed the Quality of
• Other Industries worked if any: Certifications, if any
• Quality management tools used with years of experience