Senior Quality Manager: E‑Commerce & Social Media (Onsite)

Dencom Consultancy and Manpower Services; Manila; On-site; PHP 1,708,596 - 1,785,600; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Senior Quality Manager for an e-commerce social media account. The role primarily involves leading the quality strategy and ensuring compliance with standards. Candidates should have at least 5 years of BPO experience, with a focus on quality management, and preferably possess strong language skills. This position is 100% onsite in Metro Manila. Competitive package up to P160,000 is offered.

Qualifications

• At least 5 years of experience in the BPO industry.
• Senior Quality Manager experience of 5 years and above is required.
• Experience with e-commerce and social media accounts is a plus.

Responsibilities

• Lead and oversee quality strategy and performance metrics.
• Ensure compliance with client standards and drive process optimization.
• Mentor Quality Managers and supervisors for high service excellence.

Skills

BPO experience

Quality management

Process optimization

Data-driven outcomes

Language proficiency (C1)

Education

College education (Undergraduate/Associate/Diploma)

Job description

A leading consultancy firm in the Philippines is seeking a Senior Quality Manager for an e-commerce social media account. The role primarily involves leading the quality strategy and ensuring compliance with standards. Candidates should have at least 5 years of BPO experience, with a focus on quality management, and preferably possess strong language skills. This position is 100% onsite in Metro Manila. Competitive package up to P160,000 is offered.