Quality & Process Improvement Lead — Onsite Cebu

Bravissimo Resourcing Inc.; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

HMO

Job summary

Bravissimo Resourcing Inc. is seeking a Quality Manager to lead the setup and execution of the Quality Management System for a key account in Cebu City.

The role requires 7–10 years in operations, quality, or process improvement within a call center environment and Lean Six Sigma Green Belt certification. You will design dashboards, drive KPIs, and train teams on quality tools while collaborating with clients to deliver improvements and ROI.

Qualifications

• Bachelor’s degree with 7–10 years in operations, quality, or process improvement in call centers.
• Lean Six Sigma Green Belt; familiar with ITSM/ITIL.
• Strong analytics, Excel reporting, and quality tool usage.

Responsibilities

• Lead the setup and execution of the Quality Management System for the account.
• Design and implement dashboards and KPIs to track performance and ensure sustainability.
• Train teams on quality tools and foster a culture of continuous improvement.
• Conduct audits and use monitoring to uncover improvement opportunities.
• Collaborate with clients and internal teams to solve problems and implement innovative solutions.

Skills

Lean Six Sigma Green Belt

Excel

Stakeholder management

Education

Bachelor's degree

Tools

ITSM

ITIL

Job description

Bravissimo Resourcing Inc. is seeking a Quality Manager to lead the setup and execution of the Quality Management System for a key account in Cebu City.

The role requires 7–10 years in operations, quality, or process improvement within a call center environment and Lean Six Sigma Green Belt certification. You will design dashboards, drive KPIs, and train teams on quality tools while collaborating with clients to deliver improvements and ROI.