Quality Manager (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

A prominent staffing solutions provider in Cebu City is seeking a Quality Manager with at least 5 years of experience in the BPO industry. The ideal candidate will demonstrate a strong background in quality control and improvement projects, with proven leadership skills. Proficiency in Lean Six Sigma methodologies is preferred. This role involves team leadership, overseeing projects for process optimization, and fostering a culture of excellence. Applicants should possess strong collaboration and analytical skills.

Qualifications

• Minimum of 5 years of Quality Manager level experience in BPO industry.
• Experience in driving continuous improvement projects via Six Sigma with quantified customer benefits.
• Lean Six Sigma certification preferred (Green or Black Belt).

Responsibilities

• Provide Team Leadership in Lean & Six Sigma tools and methodologies.
• Uncover and eliminate process bottlenecks with thorough root cause analyses.
• Oversee projects aimed at optimizing end-to-end processes.
• Deliver Quality Awareness training and mentor project teams.
• Manage impactful projects and deploy digital initiatives.
• Spearhead deployment of digital initiatives to boost performance.

Skills

Leadership in quality control

Collaboration skills

Adaptability in evolving settings

Expert in Excel

Process analysis skills

Education

Bachelor's Degree - Any Discipline

Job description

Start Date:ASAP

Work Arrangement:100% Onsite (Cebu)

Shift Schedule | Restdays:Night Shift – No fixed weekends off

Non-negotiable Qualifications:

• Finished a Bachelor's Degree - Any Discipline
• Experience in driving continuous improvement projects through six sigma with quantified benefits to customer
• Minimum of 5 years ofQualityManager level experience in the BPO industry

Highly Preferred:

• Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities:

• Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.
• Team up with Operations and Functional units to uncover and eliminate process bottlenecks, perform thorough root cause analyses, and implement effective solutions.
• Lead and oversee projects aimed at optimizing end-to-end processes, encompassing measurement system validation and comprehensive auditing.
• Foster a culture of Process Excellence by aligning productivity enhancements closely with strategic business objectives.
• Partner with Transition teams to analyze volumes, establish metric baselines, and set ambitious targets for new process rollouts.
• Steer the drive for standardization while embracing and applying global best practices.
• Deliver engaging Quality Awareness training sessions and mentor project teams to successfully achieve certification and continuous improvement goals.
• Manage impactful projects that transform business operations and spearhead the deployment of digital initiatives for enhanced performance.

Critical Skills Required:

• Proven leadership in quality control and improvement projects in fast-paced, dynamic environments.
• Strong collaboration skills across diverse teams for impactful outcomes.
• Adaptable and resilient in evolving global team settings.
• Expert in Excel (PivotTables, Charts, Statistical functions) for data-driven decisions.
• Skilled in analyzing complex processes to implement regional and global business improvements.