Quality Assurance Manager – E‑commerce & Social

Dencom Consultancy & Manpower Services; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A consultancy firm based in Metro Manila is seeking a Quality Assurance Manager to oversee and implement quality programs for e-commerce and social media accounts. In this role, you will supervise quality teams, lead calibration sessions, track performance metrics, and collaborate with cross-functional teams to enhance process improvements. The ideal candidate has strong analytical skills and experience in managing quality assurance processes. This position aims to ensure compliance with client standards and drive team development.

Responsibilities

• Manage and implement the Quality Assurance program for the assigned account.
• Supervise and support Quality Supervisors and Analysts with coaching.
• Lead calibration sessions with Operations and Client stakeholders.
• Track and report quality performance metrics and present insights.
• Identify gaps through analysis and collaborate on process improvements.

Job description

A consultancy firm based in Metro Manila is seeking a Quality Assurance Manager to oversee and implement quality programs for e-commerce and social media accounts. In this role, you will supervise quality teams, lead calibration sessions, track performance metrics, and collaborate with cross-functional teams to enhance process improvements. The ideal candidate has strong analytical skills and experience in managing quality assurance processes. This position aims to ensure compliance with client standards and drive team development.