Senior QA Leader – E-Commerce & Social Media

Dencom Consultancy and Manpower Services; Mandaluyong; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Job Training

Paid Holidays

Open Workspace

Job summary

A leading consultancy firm seeks a Senior Quality Manager for their e-commerce social media account. This position requires overseeing quality teams and enhancing customer experience. Candidates must have at least 5 years of BPO experience, strong leadership skills, and a background in quality assurance management. The role is based on-site in Mandaluyong and offers opportunities for professional development and competitive rewards, including performance bonuses.

Qualifications

• At least 2 years of completed college education required.
• Minimum of 5 years BPO experience required.
• 5+ years Senior Quality Manager experience in a BPO environment is required.
• Strong background in managing large QA teams.
• Experience supporting e-commerce and/or social media accounts is an advantage.

Responsibilities

• Lead and manage the Quality Assurance function.
• Develop and improve quality frameworks and tools.
• Conduct performance analysis and root cause analysis.
• Present quality performance insights to stakeholders.
• Coach and mentor Quality Managers and Analysts.

Skills

Analytical skills

Leadership skills

Stakeholder management

Communication skills

Presentation skills

Education

College undergraduate

Diploma courses

Job description

A leading consultancy firm seeks a Senior Quality Manager for their e-commerce social media account. This position requires overseeing quality teams and enhancing customer experience. Candidates must have at least 5 years of BPO experience, strong leadership skills, and a background in quality assurance management. The role is based on-site in Mandaluyong and offers opportunities for professional development and competitive rewards, including performance bonuses.