Quality Assurance Lead — E‑commerce Ops & Quality Coach

Dencom Consultancy and Manpower Services; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Paid Holidays

Open Workspace

Job Training

Job summary

A leading consultancy firm is seeking a Quality Assurance Manager to oversee the QA program for e-commerce and social media accounts. Responsibilities include supervising quality teams, conducting performance analyses, and ensuring compliance with client standards. Candidates should have 3-5 years of experience and a diploma. This full-time role is based on-site in Manila and offers a variety of benefits, including performance bonuses and job training.

Qualifications

• 3-5 years of experience in Quality Assurance or related field.
• Ability to manage and implement quality programs effectively.
• Proficient in analyzing quality metrics and performance indicators.

Responsibilities

• Manage and implement the Quality Assurance program for assigned accounts.
• Supervise and support Quality Supervisors and Analysts.
• Lead calibration sessions with stakeholders.
• Analyze and report quality performance metrics.
• Identify quality gaps through root cause analysis.

Skills

Quality Assurance Management

Team Leadership

Root Cause Analysis

Performance Metrics Analysis

Education

Diploma

Job description

A leading consultancy firm is seeking a Quality Assurance Manager to oversee the QA program for e-commerce and social media accounts. Responsibilities include supervising quality teams, conducting performance analyses, and ensuring compliance with client standards. Candidates should have 3-5 years of experience and a diploma. This full-time role is based on-site in Manila and offers a variety of benefits, including performance bonuses and job training.