Senior Quality Manager (e-Commerce Social Media Account)

Dencom Consultancy and Manpower Services; Manila; On-site; PHP 1,708,596 - 1,785,600; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Senior Quality Manager for an e-commerce social media account. The role primarily involves leading the quality strategy and ensuring compliance with standards. Candidates should have at least 5 years of BPO experience, with a focus on quality management, and preferably possess strong language skills. This position is 100% onsite in Metro Manila. Competitive package up to P160,000 is offered.

Qualifications

• At least 5 years of experience in the BPO industry.
• Senior Quality Manager experience of 5 years and above is required.
• Experience with e-commerce and social media accounts is a plus.

Responsibilities

• Lead and oversee quality strategy and performance metrics.
• Ensure compliance with client standards and drive process optimization.
• Mentor Quality Managers and supervisors for high service excellence.

Skills

BPO experience

Quality management

Process optimization

Data-driven outcomes

Language proficiency (C1)

Education

College education (Undergraduate/Associate/Diploma)

Job description

Position: Senior Quality Manager (e-Commerce Social Media Account)

Maximum Expected Pay: P160,000 package (P153,100 basic + P6,900 allowance)

Work Setup: 100% Onsite (Sheridan, Mandaluyong or Robinsons Omega)

Work Schedule: UK/US (midnight to nightshift)

Target Onboarding Date: ASAP

HC Needed: 3

Job Description

The Senior Quality Manager is responsible for leading and overseeing the quality strategy, performance metrics, and continuous improvement initiatives across an e-commerce and social media account. This role ensures compliance with client standards, drives process optimization, and mentors Quality Managers and supervisors to achieve high service excellence. The Senior Quality Manager works closely with operations and stakeholders to deliver consistent, data-driven quality outcomes.

Qualifications

• Educational Attainment: College Undergraduates with at least 2 years; associate or diploma courses are accepted
• Length of BPO Experience: At least 5 years in a BPO Industry is required
• Targeted BPO Experience / Line of Business: 5 years & above Senior Quality Manager experience in a BPO is required.
• Ok to process tenured Quality Managers with 5 years and above supervisory experience in Quality.
• E-commerce and Social media account experience is a plus but not required.
• Language Proficiency Level: C1 CEFR using ERFSET Voice & Flash hire exam
• Recruitment Process: TA Interview (virtual) > Technical Interview (panel) > Case study presentation / interview
• Assessments: EFSET. Flash hire exam and typing test