Quality Manager

Dencom Consultancy and Manpower Services; Mandaluyong; On-site; PHP 1,015,560 - 1,216,440; Full time

Job summary

A leading BPO service provider is seeking an experienced Quality Manager to oversee quality standards for an e-Commerce social media account. This role involves managing quality frameworks, coaching teams, and ensuring consistent service aligned with client expectations. The ideal candidate will have 3–5 years of experience in a similar role. The position offers a competitive package of up to PHP 100,000, with 100% onsite work in Mandaluyong.

Qualifications

• Must have 3–5 years of experience as a Quality Manager in a BPO environment.
• Ability to manage quality frameworks effectively.
• Skilled in coaching teams and analyzing performance metrics.

Responsibilities

• Oversee and drive quality standards for an e-Commerce social media account.
• Ensure consistent service excellence aligned with client expectations.
• Manage quality frameworks and coach teams accordingly.

Skills

Quality management

Coaching teams

Performance metrics analysis

Service excellence

Education

College undergraduate (minimum 2 years completed)

Job description

We are looking for an experienced Quality Manager to oversee and drive quality standards for an e-Commerce social media account within a BPO environment. The role involves managing quality frameworks, coaching teams, analyzing performance metrics, and ensuring consistent service excellence aligned with client expectations.

Work Details

• Up to PHP 100,000 package (PHP 93,100 basic + PHP 6,900 allowance)
• 100% Onsite – Mandaluyong or Robinsons Omega
• UK/US shift (midnight to night shift)

Qualifications

• College undergraduate (minimum 2 years completed); associate or diploma courses accepted
• 3–5 years of Quality Manager experience in a BPO industry is required