Senior Quality Analyst - Process & Service Excellence

Exl; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Exl is seeking a Quality Analyst - Senior Executive-Business Process & Service Excellence to join the Quality Excellence team in the Philippines. The role emphasizes evaluating quality standards, collaborating with cross-functional teams, and driving process improvements.

Overtime flexibility and attention to detail are essential. The position involves participating in client discussions, ensuring accurate documentation, and upholding high work ethics and attendance standards while applying a

Qualifications

• Willingness to work overtime to complete assigned tasks
• Rational approach aligned with process policies, not based on emotions
• Dependability, punctuality, and no attendance issues
• People-oriented with a collaborative mindset
• Keen attention to detail and willingness to engage in client discussions
• Proactive attitude toward operational improvements
• Quality experience or SME experience is a plus
• Basic knowledge in MS Excel is a plus

Responsibilities

• Conduct evaluations and data analysis to ensure quality standards are met
• Collaborate effectively with cross-functional teams to identify areas for process improvement
• Assist in developing and implementing action plans to enhance organizational processes
• Participate in client discussions, providing insights and clarifications as needed
• Support ongoing operational improvements to increase efficiency and effectiveness
• Ensure all reports and documentation are accurate, timely, and compliant with policies
• Work diligently to complete all assigned tasks, including overtime when necessary
• Uphold strong work ethics, punctuality, and attendance standards
• Use critical thinking to reason out issues based on process policies rather than emotions
• Maintain a keen eye for detail to identify discrepancies or areas of concern
• Communicate effectively with team members and clients, fostering a collaborative environment
• Stay updated on organizational processes and quality assurance best practices
• Contribute to a positive team environment with a people-oriented approach

Skills

Quality assurance

Data analysis

Attention to detail

Cross-functional collaboration

Overtime willingness

MS Excel basics

Tools

MS Excel

Job description

Exl is seeking a Quality Analyst - Senior Executive-Business Process & Service Excellence to join the Quality Excellence team in the Philippines. The role emphasizes evaluating quality standards, collaborating with cross-functional teams, and driving process improvements.

Overtime flexibility and attention to detail are essential. The position involves participating in client discussions, ensuring accurate documentation, and upholding high work ethics and attendance standards while applying a