Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

EXL Talent Acquisition Team; Muntinlupa; On-site; PHP 350,000 - 550,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a detail-focused Quality Analyst to join our Manila-area team. The role emphasizes adherence to process policies, collaboration with internal stakeholders, and constant improvement of quality standards.

The ideal candidate demonstrates reliability, willingness to engage in client discussions, and a proactive approach to operational enhancements. Experience in quality or SME roles is a plus, with basic MS Excel skills welcomed.

Qualifications

• Willingness to work overtime to complete assigned tasks.
• Rational, process-based approach to issues and decisions.
• Dependable, punctual and with reliable attendance.
• People-oriented with a collaborative mindset.
• Keen attention to detail and client discussion readiness.
• Proactive attitude toward operational improvements.
• Quality experience or SME experience is a plus.
• Basic knowledge in MS Excel is a plus.

Skills

Overtime readiness

Process-driven

Dependable/Punctual

People-oriented

Attention to detail

Proactive improvements

Quality SME experience bonus

MS Excel basics

Tools

MS Excel

Job description

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:

• - Willingness to work overtime to complete assigned tasks
• - Rational approach aligned with process policies, not based on emotions
• - Dependability, punctuality, and no attendance issues
• - People-oriented with a collaborative mindset
• - Keen attention to detail and willingness to engage in client discussions
• - Proactive attitude toward operational improvements
• - Quality experience or SME experience is a plus
• - Basic knowledge in MS Excel is a plus