Assistant Manager, Medical Case & Process Improvement

ExlService Holdings, Inc.; Pasay; On-site; PHP 400,000 - 640,000; Full time

Job summary

ExlService Holdings, Inc. in Pasay, Philippines seeks a content model expert to guide practice standards, quality of interventions, and problem resolution.

You will mentor the team and ensure critical thinking remains at the core of every engagement. You will monitor transactions, implement incremental improvements, assist new hires to achieve productivity quickly, and provide inputs on process and systems.

Responsibilities

• Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
• Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Provides inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Job description

ExlService Holdings, Inc. in Pasay, Philippines seeks a content model expert to guide practice standards, quality of interventions, and problem resolution.

You will mentor the team and ensure critical thinking remains at the core of every engagement. You will monitor transactions, implement incremental improvements, assist new hires to achieve productivity quickly, and provide inputs on process and systems.