Quality Team Lead — Mentorship & Process Excellence

TaskUs Outsourcing Philippines, Inc.; Pasig; In loco; PHP 520.000 - 820.000; Tempo pieno

Descrizione del lavoro

TaskUs Outsourcing Philippines, Inc. is seeking a Quality Supervisor to oversee Quality Analysts, ensure adherence to processes, and drive performance improvements. You will mentor analysts, enforce escalation procedures, and guide the team toward continuous development and better client outcomes.

The role emphasizes strategic thinking, coaching, confidentiality, and building a strong, capable QA team within a fast-paced BPO environment.

Competenze

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means
• Background in providing constructive feedback and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for developing the skills and know-how of team members
• Experience in mediation and conflict resolution techniques

Mansioni

• Mentor, guide, and help develop a career path for Quality Analysts;
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
• Establish ambitious but realistic team goals;
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape team's strategy.

Conoscenze

People management

Strategic thinking

Problem solving

Feedback & coaching

Customer confidentiality

Team development

Mediation & conflict resolution

Descrizione del lavoro

TaskUs Outsourcing Philippines, Inc. is seeking a Quality Supervisor to oversee Quality Analysts, ensure adherence to processes, and drive performance improvements. You will mentor analysts, enforce escalation procedures, and guide the team toward continuous development and better client outcomes.

The role emphasizes strategic thinking, coaching, confidentiality, and building a strong, capable QA team within a fast-paced BPO environment.