Senior QA Specialist, Banking Controls & Process Improvement

JPMorgan Chase & Co.; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team.

You will execute controls testing, document results, and recommend corrective actions to strengthen the control environment. You will partner with business units to clarify results, present findings to stakeholders, and contribute to process improvements.

Qualifications

• Minimum two (3) years of relevant experience.
• Bachelor's degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills; issue resolution and problem solving; attention to detail and accuracy.
• Excellent written and oral communication; ability to produce clear, audit-ready documentation and present to stakeholders.
• Organization and time management; ability to manage multiple reviews to SLA while maintaining quality.
• Risk and control management mindset; professional, self-motivated, with a strong sense of urgency.
• Collaboration and relationship building across operations, controls, and compliance partners.

Responsibilities

• Execute controls testing against defined criteria across assigned processes; accurately document test steps, evidence, and outcomes.
• Analyze results to identify root causes and risk implications; synthesize trends to inform corrective actions.
• Draft clear, complete findings with recommended corrective actions; maintain audit-ready documentation.
• Present concise verbal and written summaries to stakeholders; participate in feedback sessions to clarify testing results.
• Provide actionable feedback on process gaps and improvement opportunities; collaborate on new or modified test scripts as obligations evolve.
• Perform second-level reviews when required; handle rebuttals and escalations with objectivity and professionalism.
• Track remediation actions to closure and verify effectiveness of corrective actions; elevate risks when remediation is insufficient.
• Contribute to initiatives that result in process improvement or automation.

Skills

Analytical skills

Attention to detail

Written and oral communication

SLA management

Risk and control mindset

Education

Bachelor's degree in business, finance, or related field

Job description

JPMorgan Chase & Co. in Manila is seeking a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team.

You will execute controls testing, document results, and recommend corrective actions to strengthen the control environment. You will partner with business units to clarify results, present findings to stakeholders, and contribute to process improvements.