Senior QA & Controls Specialist – Process Excellence

Aumni; Metro Manila; Vor Ort; PHP 600.000 - 850.000; Vollzeit

Zusammenfassung

JPMorganChase in the Philippines seeks a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing against criteria, synthesize findings, and recommend corrective actions that strengthen the control environment.

You will draw upon SME knowledge to identify root causes, partner with business units to clarify results, and promote process improvements in an inclusive, professional, collaborative manner.

Qualifikationen

• Minimum two (3) years of relevant experience.
• Bachelor’s degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills; issue resolution and problem solving; attention to detail and accuracy.
• Excellent written and oral communication; ability to produce audit-ready documentation.
• Organization and time management; manage multiple reviews to SLA with quality.
• Risk and control management mindset; professional, self-motivated, with urgency.
• Collaboration and relationship building across operations, controls, and compliance partners.

Aufgaben

• Execute controls testing against defined criteria across processes; document steps, evidence, outcomes.
• Analyze results to identify root causes and risk implications; synthesize trends for actions.
• Draft findings with corrective actions; maintain audit-ready documentation.
• Present summaries to stakeholders; participate in feedback sessions on results.
• Provide feedback on gaps; help test scripts; support process improvement.
• Perform second-level reviews when required; handle rebuttals and escalations objectively.
• Track remediation actions to closure; verify effectiveness of corrective actions.
• Contribute to initiatives that improve processes or enable automation.

Kenntnisse

Analytical skills

Clear written & verbal communication

Attention to detail

Time management

Problem solving

Collaboration across units

Risk and control mindset

Ausbildung

Bachelor’s degree in business/finance or related field

Jobbeschreibung

JPMorganChase in the Philippines seeks a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing against criteria, synthesize findings, and recommend corrective actions that strengthen the control environment.

You will draw upon SME knowledge to identify root causes, partner with business units to clarify results, and promote process improvements in an inclusive, professional, collaborative manner.