Senior Quality Assurance & Controls Specialist

JPMorgan Chase; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

JPMorganChase is seeking a Quality Specialist in the Consumer and Community Banking Controls team to support the Directed Email Monitoring function. You will execute controls testing, document results, and propose corrective actions to strengthen the control environment.

Ideal candidates bring strong analytical skills, attention to detail, and the ability to communicate findings clearly to stakeholders. You will collaborate with business units and cross-functional partners to drive process

Qualifications

• Minimum three years of relevant experience
• Bachelor's degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills; issue resolution and problem solving; attention to detail and accuracy.
• Excellent written and oral communication; ability to produce clear, audit-ready documentation and present to stakeholders.
• Organization and time management; ability to manage multiple reviews to SLA while maintaining quality.
• Risk and control management mindset; professional, self-motivated, with a strong sense of urgency.
• Collaboration and relationship building across operations, controls, and compliance partners.

Responsibilities

• Execute controls testing against defined criteria across assigned processes; accurately document test steps, evidence, and outcomes.
• Analyze results to identify root causes and risk implications; synthesize trends to inform corrective actions.
• Draft clear, complete findings with recommended corrective actions; maintain audit-ready documentation.
• Present concise verbal and written summaries to stakeholders; participate in feedback sessions to clarify testing results.
• Provide actionable feedback on process gaps and improvement opportunities; collaborate on new or modified test scripts as obligations evolve.
• Perform second-level reviews when required; handle rebuttals and escalations with objectivity and professionalism.
• Track remediation actions to closure and verify effectiveness of corrective actions; elevate risks when remediation is insufficient.
• Contribute to initiatives that result in process improvement or automation.

Skills

Analytical skills

Communication

Detail orientation

Time management

Collaboration

Risk awareness

Education

Bachelor's degree in business/finance or related field

Job description

JPMorganChase is seeking a Quality Specialist in the Consumer and Community Banking Controls team to support the Directed Email Monitoring function. You will execute controls testing, document results, and propose corrective actions to strengthen the control environment.

Ideal candidates bring strong analytical skills, attention to detail, and the ability to communicate findings clearly to stakeholders. You will collaborate with business units and cross-functional partners to drive process