Senior QA Controls Specialist - Banking Operations

JP Morgan Chase; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

JP Morgan Chase in Manila seeks a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing, infer root causes, and propose corrective actions to strengthen the control environment.

You will partner with business units to clarify results, promote improvements, and maintain audit-ready documentation while operating with rigor and collaboration in a growing, inclusive team.

Qualifications

• 2–3 years of relevant experience.
• Bachelor’s degree or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication; audit-ready documentation.
• Ability to manage multiple reviews to SLA while maintaining quality.
• Risk and control mindset; self-motivated with a strong sense of urgency.
• Collaboration across operations, controls, and compliance partners.

Responsibilities

• Execute controls testing against defined criteria across assigned processes; accurately document test steps, evidence, and outcomes.
• Analyze results to identify root causes and risk implications; synthesize trends to inform corrective actions.
• Draft clear, complete findings with recommended corrective actions; maintain audit-ready documentation.
• Present concise verbal and written summaries to stakeholders; participate in feedback sessions to clarify testing results.
• Provide actionable feedback on process gaps and improvement opportunities; collaborate on new or modified test scripts as obligations evolve.
• Perform second-level reviews when required; handle rebuttals and escalations with objectivity and professionalism.
• Track remediation actions to closure and verify effectiveness of corrective actions; elevate risks when remediation is insufficient.
• Contribute to initiatives that result in process improvement or automation.

Skills

Analytical skills

Written and verbal communication

Attention to detail

Organization and time management

Risk and control mindset

Collaboration across teams

Education

Bachelor’s degree in business, finance, or related field

Job description

JP Morgan Chase in Manila seeks a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing, infer root causes, and propose corrective actions to strengthen the control environment.

You will partner with business units to clarify results, promote improvements, and maintain audit-ready documentation while operating with rigor and collaboration in a growing, inclusive team.