Senior Project Manager (Permanent Work From Home)

KMC Solutions; Makati; Remote; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Health Insurance/HMO

Unlimited MadMax Coffee

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions is seeking a Senior Project Manager II to lead complex, multi-location SaaS implementations for Talkdesk customers. You will coordinate cross-functional teams, manage scope, timelines, and budgets, and communicate status with executives and partners.

A strong background in SaaS, cloud environments, and customer-facing delivery is essential. Ideal candidates have 6-8+ years of project management, experience with multi-project leadership, and fluency in English.

Qualifications

• 6-8+ years of project management experience leading complex, customer-facing technical implementations.
• Proven experience managing multiple concurrent projects in a fast-paced SaaS, cloud, or technology environment.
• Demonstrated ability to engage, influence, and present to executive and C-level stakeholders.
• Strong experience managing project scope, timelines, budgets, risks, dependencies, and escalations.
• Bachelor’s degree or equivalent professional experience and fluent written and spoken English.
• PMP or Agile/Scrum certifications strongly preferred.

Responsibilities

• Direct Talkdesk project: define scope and schedule, integrate into the broader plan with customer PMs.
• Manage multiple customer projects simultaneously with customers, partners, and internal teams.
• Conduct regular status meetings to assess progress and reforecast variables to ensure timelines.
• Lead partner implementation escalations and communications; oversee KPI achievement.

Skills

Project management

Stakeholder management

Executive presentation

Independent work

Time management

Education

Bachelor’s degree or equivalent experience

PMP or Agile/Scrum certification

Tools

Salesforce

Zendesk

Smartsheets

G Suite

Job description

Make your next big career move by applying as KMC Solutions' next SENIOR PROJECT MANAGER II!

At Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things and will dowhatever it takes to build a product that improves customer experiences. Join the adventure and growwith us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing theindustry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be apart of the future of technology and make an impact on an evolving industry. If you're a self-starter andhungry to learn, apply now and enjoy the ride

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO

• Enjoy unlimited MadMax Coffee

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a SENIOR PROJECT MANAGER II include:

Direct Talkdesk project:

• Define project scope and schedule project activities, integrating them into the broader project plan with the customer project manager(s)

• Manage multiple customer projects simultaneously, working with customers, partners, and internal solutions consultants to drive progress across multi-location and multi-phase deployments

• Conduct regular status meetings with customers and teams to assess progress against plan and reforecast project variables as needed to ensure timeline adherence

Partner project:

• Lead partner implementation escalations, engaging relevant teams and individuals (support, product, engineering) to support resolution

• Lead all communication between parties and provide recurring updates to the partner and end client until escalation is resolved

• Monitor implementation projects and oversee partner project managers and solution consultants to ensure Professional Services KPIs are met

• Ensure high-quality execution for assigned implementation partners through consistent project oversight, weekly project reviews, and ad hoc methodology and technical training

Additional responsibilities:

• Proactively identify risks related to time, scope, and budget, and develop mitigation strategies with clear communication plans for all stakeholders

• Conduct executive business reviews throughout implementation, presenting project status, risks, and success dependencies to senior leadership

• Understand customer use cases, define best practices, and document functional and technical requirements to meet client needs

• Partner with internal teams (Product, Engineering, Support, etc.) to ensure timely delivery of feature requests, bug fixes, and support requests

• Participate in the sales cycle as needed to define delivery approach and support SOW/proposal development

• Conduct post-mortem reviews with internal and external stakeholders to evaluate project performance

• Lead root cause analysis discussions, develop process improvement strategies, and ensure follow-through

• Drive accountability for overall project success and ensure KPIs are met

To apply, you must be an expert on the following requirements:

• 6-8+ years of project management experience leading complex, customer-facing technical implementations.

• Proven experience managing multiple concurrent projects in a fast-paced SaaS, cloud, or technology environment.

• Demonstrated ability to engage, influence, and present to executive and C-level stakeholders.

• Strong experience managing project scope, timelines, budgets, risks, dependencies, and escalations.

• Exceptional organizational, communication, and stakeholder management skills.

• Ability to work independently, make sound decisions, and thrive in a fast-paced environment with multiple priorities.

• Bachelor’s degree or equivalent professional experience.

• Fluent written and spoken English.

• PMP or Agile/Scrum certifications strongly preferred

It will also be favorable if you are knowledgeable in:

• Experience implementing CCaaS, UCaaS, contact center, telecommunications, or enterprise SaaS solutions.

• Experience supporting enterprise or multi-region deployments.

• Familiarity with API integrations and technical implementation projects.

• PMP, Agile, Scrum, or equivalent project management certification.

• Experience working with Salesforce, ServiceNow, Zendesk, Smartsheets, G Suite, and other project management tools.

• Previous experience managing implementation partners, vendors, or third-party delivery organizations.