Senior Program Manager for Complex SaaS Implementations

KMC Careers; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health Insurance/HMO

Unlimited coffee

Learning & growth opportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

Talkdesk in Manila is seeking a seasoned Project Manager to lead complex, customer-facing implementations of CCaaS and related enterprise SaaS solutions.

You will define scope, manage multi-location deployments, monitor timelines and budgets, and drive progress with customers, partners, and internal teams.

The role requires 6–8+ years of experience, exceptional communication with C-level stakeholders, and a PM certification.

Qualifications

• 6+ years of project management experience leading complex, customer-facing technical implementations.
• Experience with SaaS, cloud, or technology deployments across multiple regions.
• Fluent written and spoken English; PMP/Agile/Scrum certification preferred.

Responsibilities

• Define project scope and integrate activities into the broader plan with clients.
• Manage multiple customer projects across locations and phases with cross-functional teams.
• Lead partner implementations, communications, and KPI oversight.
• Proactively identify risks and present status to senior leadership.

Skills

Project management

Stakeholder management

Agile / Scrum

English fluency

Executive communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

ServiceNow

Zendesk

Smartsheets

G Suite

Job description

Talkdesk in Manila is seeking a seasoned Project Manager to lead complex, customer-facing implementations of CCaaS and related enterprise SaaS solutions.

You will define scope, manage multi-location deployments, monitor timelines and budgets, and drive progress with customers, partners, and internal teams.

The role requires 6–8+ years of experience, exceptional communication with C-level stakeholders, and a PM certification.