Senior Production & Sales Support — Fully Remote

Over the Top Promotions; Binangonan; On-site; PHP 508,000 - 608,000; Full time

Benefits offered by this job

Structured onboarding and training on

APPA/PPAI industry education

Career path into account management

Job summary

TurnKey Promotions is a boutique promotional marketing company seeking an experienced production or account coordination professional who can take genuine ownership of a job from order through to delivery. You will read a schedule, chase suppliers before deadlines slip, and catch errors before they reach the client.

Joining the Managing Director, you’ll progressively move toward account management and sales roles. We value careful work, ownership, and a willingness to own the process.

Qualifications

• Demonstrated experience in production coordination, account coordination, order management or customer service in a deadline‑driven environment.
• Comfortable learning and working within a dedicated order management or project system, you'll be trained on ours, but you should be someone who picks systems up quickly and uses them properly.
• Experience in promotional products, print, apparel decoration or a related supply industry is a strong bonus, not a requirement.
• Intermediate Microsoft Office Suite skills, Outlook, Word, Excel, PowerPoint.
• Excellent written and verbal English, with strong phone presence.
• Absolutely discreet with client and TKP internal affairs, data, sales figures and plans.

Responsibilities

• Own the daily production report — know the status of every live job without being asked.
• Build client presentations, convert them to estimates, then to sales orders, re-checking stock at each stage.
• Call and email suppliers to confirm stock, current production leadtimes, freight costs and pricing where it isn't published online; place holds where stock is low so client approval can be secured.
• Raise accurate purchase orders with the correct client artwork files attached.
• Check supplier artwork proofs against the client order, upload approved artwork, and manage the client approval process through to sign‑off.
• Enter supplier bills into our system and reconcile them against the purchase order issued.
• Track couriers daily, update the production report, and keep sales informed.
• Email clients with delivery updates and notify them early where jobs are running late.
• Raise invoices on delivery and hand to sales with delivery information.
• Prepare pre‑production sample approval documentation on imported orders — without needing to be prompted.
• Find solutions when products go out of stock; source alternatives through our supply chain, and use our industry networks when a product proves hard to find.
• Liaise with our graphic designer to create or amend artwork files
• Order samples and maintain a record of samples sent to clients for return.
• Conduct cost comparisons across products and suppliers.
• Maintain client records, artwork folders, product data and supplier pricing — including bulk updates when a supplier changes their setup fees.
• Keep a complete record of all supplier correspondence against the relevant project.
• Save produced merchandise images to the project record and the client file.
• Update projects with accurate courier charges, including fuel surcharges, as bills arrive.
• Book couriers on the TKP account where supplier freight isn't used, and issue labels to suppliers or sales.

Skills

Production coordination

Account coordination

Order management

Customer service

Microsoft Office

English communication

Job description

TurnKey Promotions is a boutique promotional marketing company seeking an experienced production or account coordination professional who can take genuine ownership of a job from order through to delivery. You will read a schedule, chase suppliers before deadlines slip, and catch errors before they reach the client.

Joining the Managing Director, you’ll progressively move toward account management and sales roles. We value careful work, ownership, and a willingness to own the process.