Senior Production Engineer — SRE & Reliability Leader

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Production Engineer to own the stability, performance, and reliability of business-critical trading applications, with a clear path toward SRE practice. You will lead incident resolution, health monitoring, and automation initiatives.

Collaborate across global teams to drive continuous improvements, change management, and release readiness. The role requires strong AWS operations, RCA skills, and experience with observability tools.

Qualifications

• 5+ years in Production Support, Production Engineering, or Site Reliability Engineering.
• Strong AWS operational experience including load balancing, failover, compute services, and managed databases.
• Experience supporting high-availability, business-critical applications.
• Strong incident management, troubleshooting, and RCA skills.
• Experience with monitoring and observability tools such as Grafana, CloudWatch, ELK, or Splunk.
• Understanding of change management, deployment validation, and operational risk controls.
• Experience working in global support environments with stakeholder communications.

Responsibilities

• Lead investigation and resolution of complex production incidents and major outages.
• Own production health, monitoring, alerting, and operational readiness for critical services.
• Drive root cause analysis and long-term remediation of recurring issues.
• Lead technical response during major incidents and recovery activities.
• Improve observability, service monitoring, and platform reliability.
• Champion automation initiatives to reduce toil and improve MTTR/MTTD.
• Collaborate with Engineering, DevOps, Operations, and Business stakeholders across global teams.
• Support change management, release activities, and production risk assessments.
• Contribute to adoption of SRE practices and reliability metrics.

Skills

AWS

Incident management

Monitoring & observability

Root cause analysis

Stakeholder communication

Global support

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

Hammerjack Pty Ltd is seeking a Senior Production Engineer to own the stability, performance, and reliability of business-critical trading applications, with a clear path toward SRE practice. You will lead incident resolution, health monitoring, and automation initiatives.

Collaborate across global teams to drive continuous improvements, change management, and release readiness. The role requires strong AWS operations, RCA skills, and experience with observability tools.