Senior Product Owner-Digital Channels

UnionBank; Pasig; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

UnionBank in Pasig, Metro Manila, Philippines, is seeking a Senior Product Owner for Digital Channels. The role acts as the connective tissue between platform strategy and squad execution, translating plans into actionable tactics and nurturing team capability.

Responsibilities include backlog ownership, journey-level KPI ownership, cross-functional collaboration, and coaching Product Owners to ensure disciplined, customer-centric delivery aligned with platform direction.

Qualifications

• Bachelor’s degree or higher in a related field.
• Significant experience in product ownership and digital product management.

Responsibilities

• Own backlog and delivery ownership, translating strategy into epics and roadmaps.
• Ensure journeys reflect value proposition and brand narrative.
• Maintain line of sight between backlog items and platform OKRs.
• Guide Product Owners on prioritization and backlog quality.
• Own journey-level KPI performance and ensure coherence across journeys.

Skills

Product ownership

Digital product management

Agile delivery

Customer experience

Platform delivery

Education

Bachelor’s degree in Business, IT, Marketing or related field

Postgraduate degree advantageous

Job description

Position Title: Senior Product Owner-Digital Channels

Office Location: UB Plaza, Pasig, Metro Manila, Philippines, (Headquarters)

About The Role

The Senior Product Owner is the connective layer between platform strategy and squad-level execution. If the Digital Channels Platform Lead is the Head Coach setting the season’s game plan, the Senior Product Owner is the Team Captain — translating that plan into in-game tactics, developing the players, and ensuring the team executes with discipline and customer-centricity. This role is equally accountable for journey-level outcomes and team capability.

What You'll Do

• Backlog and Delivery Ownership / Strategic Translation and Prioritization
• Translate platform strategic intent and customer insights into prioritized epics, outcomes, and delivery roadmaps.
• Ensure servicing journeys reflect the product value proposition and brand narrative.
• Maintain a clear line of sight between squad-level backlog items and platform-level OKRs.
• Translate the Digital Channels Platform Lead’s game plan into journey-level priorities and in-game delivery tactics for Product Owners and squads.
• Guide Product Owners on prioritization discipline, backlog quality, and alignment to platform direction.

• Customer and Experience Focus / Journey and Experience Ownership
• Own journey-level KPI performance across the platform, including adoption, containment, resolution, NPS, and complaints.
• Work with Journey Architects to ensure platform-level delivery is coherent with end-to-end journey intent.
• Identify and surface cross-platform experience gaps to the Platform Experience Lead and Omnichannel Governance Lead.
• Ensure that squad outputs collectively support the intended journey experience, not just isolated feature delivery.
• Provide direction to Product Owners when squad-level choices may affect journey coherence, customer experience, or platform consistency.

• Operational and Cross-functional Collaboration / Delivery and Governance
• Collaborate with Design, Operations, and Technology teams to implement scalable, compliant solutions.
• Act as the primary customer experience counterpart to Product Managers and senior stakeholders.
• Coordinate across squads to ensure delivery plans, dependencies, risks, and release sequencing are aligned to platform priorities.
• Ensure governance materials, release readiness inputs, and key decision points are prepared and surfaced to the appropriate stakeholders.

• People Leadership and Capability
• Directly manage and develop a team of Product Owners, including regular 1:1s, performance reviews, and career development conversations.
• Coach Product Owners on backlog quality, discovery-to-delivery practices, stakeholder management, and customer-centric decision-making.
• Foster a culture of accountability, transparency, and continuous improvement within squads.
• Build capability in analytics, experimentation, and evidence-based prioritization across the Product Owner team.

What We're Looking For

• Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field. Postgraduate degree is an advantage.
• Significant experience in product ownership, digital product management, customer experience, digital channels, agile delivery, transformation, or platform delivery.