Senior Product Owner-Digital Channels

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Hammerjack Pty Ltd is hiring a Senior Product Owner for Digital Channels in Pasig, Metro Manila, Philippines. You will bridge platform strategy and squad execution, translating plans into actionable roadmaps and accountable journey outcomes.

You will lead a team of Product Owners, drive customer-centric delivery, and partner with Design, Operations, and Technology to scale compliant solutions.

Qualifications

• Bachelor's degree in Business, Management, IT, Computer Science, Marketing, Industrial Engineering, or related field.
• Significant experience in product ownership, digital product management, customer experience, digital channels, agile delivery, transformation, or platform delivery.

Responsibilities

• Translate platform strategy into prioritized epics, outcomes, and roadmaps.
• Ensure journeys reflect product value proposition and brand narrative.
• Maintain line of sight between backlog items and platform OKRs.
• Translate platform plans into journey-level priorities for Product Owners and squads.
• Guide Product Owners on prioritization, backlog quality, and alignment to platform direction.
• Own journey-level KPI performance (adoption, containment, resolution, NPS, complaints).
• Collaborate with Journey Architects for end-to-end coherence.
• Identify cross-platform experience gaps and surface to leadership.
• Ensure squad outputs support the overall journey experience.
• Provide direction when squad decisions affect coherence or experience.
• Collaborate with Design, Operations, and Technology for scalable solutions.
• Be the primary customer-experience counterpart to Product Managers and senior stakeholders.
• Coordinate across squads for delivery plans, risks, and release sequencing.
• Ensure governance materials and release readiness are prepared.
• Directly manage and develop a team of Product Owners, including 1:1s and performance reviews.
• Coach on backlog quality, discovery-to-delivery practices, stakeholder management.
• Foster accountability, transparency, and continuous improvement.
• Build capability in analytics, experimentation, and evidence-based prioritization.

Skills

Product ownership

Digital product management

Customer experience

Digital channels

Agile delivery

Platform delivery

Education

Bachelor's degree in Business/Management/IT/CS/Marketing/Industrial Engineering or related field

Job description

Position Title: Senior Product Owner-Digital Channels

Office Location: UB Plaza, Pasig, Metro Manila, Philippines, (Headquarters)

About The Role

The Senior Product Owner is the connective layer between platform strategy and squad-level execution. If the Digital Channels Platform Lead is the Head Coach setting the season's game plan, the Senior Product Owner is the Team Captain — translating that plan into in-game tactics, developing the players, and ensuring the team executes with discipline and customer-centricity. This role is equally accountable for journey-level outcomes and team capability.

What You'll Do

• Backlog and Delivery Ownership / Strategic Translation and Prioritization
  • Translate platform strategic intent and customer insights into prioritized epics, outcomes, and delivery roadmaps.
  • Ensure servicing journeys reflect the product value proposition and brand narrative.
  • Maintain a clear line of sight between squad-level backlog items and platform-level OKRs.
  • Translate the Digital Channels Platform Lead's game plan into journey-level priorities and in-game delivery tactics for Product Owners and squads.
  • Guide Product Owners on prioritization discipline, backlog quality, and alignment to platform direction.
• Customer and Experience Focus / Journey and Experience Ownership
  • Own journey-level KPI performance across the platform, including adoption, containment, resolution, NPS, and complaints.
  • Work with Journey Architects to ensure platform-level delivery is coherent with end-to-end journey intent.
  • Identify and surface cross-platform experience gaps to the Platform Experience Lead and Omnichannel Governance Lead.
  • Ensure that squad outputs collectively support the intended journey experience, not just isolated feature delivery.
  • Provide direction to Product Owners when squad-level choices may affect journey coherence, customer experience, or platform consistency.
• Operational and Cross-functional Collaboration / Delivery and Governance
  • Collaborate with Design, Operations, and Technology teams to implement scalable, compliant solutions.
  • Act as the primary customer experience counterpart to Product Managers and senior stakeholders.
  • Coordinate across squads to ensure delivery plans, dependencies, risks, and release sequencing are aligned to platform priorities.
  • Ensure governance materials, release readiness inputs, and key decision points are prepared and surfaced to the appropriate stakeholders.
• People Leadership and Capability
  • Directly manage and develop a team of Product Owners, including regular 1:1s, performance reviews, and career development conversations.
  • Coach Product Owners on backlog quality, discovery-to-delivery practices, stakeholder management, and customer-centric decision-making.
  • Foster a culture of accountability, transparency, and continuous improvement within squads.
  • Build capability in analytics, experimentation, and evidence-based prioritization across the Product Owner team.

What We're Looking For

• Bachelor's degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field. Postgraduate degree is an advantage.
• Significant experience in product ownership, digital product management, customer experience, digital channels, agile delivery, transformation, or platform delivery.