Senior Product Owner-Digital Channels

Union Bank of the Philippines; Manila; Hybrid; PHP 1,000,000 - 1,600,000; Full time

Job summary

Union Bank of the Philippines is seeking a Senior Product Owner for Digital Channels to align platform strategy with squad execution and translate plans into concrete roadmaps that drive customer-centric journeys.

You will own backlog ownership, guide Product Owners, and collaborate with Design, Operations, and Technology to deliver scalable, compliant solutions that enhance end-to-end customer experiences.

Qualifications

• Bachelor’s degree in Business, Management, IT, CS, Marketing, Industrial Engineering, or related field.
• Postgraduate degree is an advantage.

Responsibilities

• Backlog and Delivery Ownership / Strategic Translation and Prioritization: translate platform strategy into epics, roadmaps, and prioritized items.
• Customer and Experience Focus / Journey ownership: own journey KPIs and ensure end-to-end coherence.
• Operational and Cross-functional Collaboration / Delivery and Governance: collaborate with Design, Operations, and Technology; align releases and governance.
• People Leadership and Capability: manage Product Owners; coach backlog quality and discovery-to-delivery practices.

Education

Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field.

Postgraduate degree

Job description

6 - 10 Years

Employee

Job Description

Position Title: Senior Product Owner-Digital Channels

About the Role:

The Senior Product Owner is the connective layer between platform strategy and squad-level execution. If the Digital Channels Platform Lead is the Head Coach setting the season’s game plan, the Senior Product Owner is the Team Captain — translating that plan into in-game tactics, developing the players, and ensuring the team executes with discipline and customer-centricity. This role is equally accountable for journey-level outcomes and team capability.

What You'll Do:

• Backlog and Delivery Ownership / Strategic Translation and Prioritization
  • Translate platform strategic intent and customer insights into prioritized epics, outcomes, and delivery roadmaps.
  • Ensure servicing journeys reflect the product value proposition and brand narrative.
  • Maintain a clear line of sight between squad-level backlog items and platform-level OKRs.
  • Translate the Digital Channels Platform Lead’s game plan into journey-level priorities and in-game delivery tactics for Product Owners and squads.
  • Guide Product Owners on prioritization discipline, backlog quality, and alignment to platform direction.
• Customer and Experience Focus / Journey and Experience Ownership
  • Own journey-level KPI performance across the platform, including adoption, containment, resolution, NPS, and complaints.
  • Work with Journey Architects to ensure platform-level delivery is coherent with end-to-end journey intent.
  • Identify and surface cross-platform experience gaps to the Platform Experience Lead and Omnichannel Governance Lead.
  • Ensure that squad outputs collectively support the intended journey experience, not just isolated feature delivery.
  • Provide direction to Product Owners when squad-level choices may affect journey coherence, customer experience, or platform consistency.
• Operational and Cross-functional Collaboration / Delivery and Governance
  • Collaborate with Design, Operations, and Technology teams to implement scalable, compliant solutions.
  • Act as the primary customer experience counterpart to Product Managers and senior stakeholders.
  • Coordinate across squads to ensure delivery plans, dependencies, risks, and release sequencing are aligned to platform priorities.
  • Ensure governance materials, release readiness inputs, and key decision points are prepared and surfaced to the appropriate stakeholders.
• People Leadership and Capability
  • Directly manage and develop a team of Product Owners, including regular 1:1s, performance reviews, and career development conversations.
  • Coach Product Owners on backlog quality, discovery-to-delivery practices, stakeholder management, and customer-centric decision-making.
  • Foster a culture of accountability, transparency, and continuous improvement within squads.
  • Build capability in analytics, experimentation, and evidence-based prioritization across the Product Owner team.

What We're Looking For:

• Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field. Postgraduate degree is an advantage.

Job Snapshot

Updated Date

23-Sep-2026

Job ID

JOB_1010

Department

Digital Channels

Location