Senior Process Improvement Manager — Six Sigma Leader

Recruitify_HR; Pampanga; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

HMO

Job summary

A leading BPO company in Pampanga is seeking a Service Excellence Sr Manager responsible for executing Six Sigma initiatives and leading process improvement projects. The ideal candidate will have a Bachelor's Degree and 5-8 years experience in collections within a BPO setting, along with managerial experience and Lean Six Sigma certification. This role includes collaborating with teams to improve customer experiences and achieve financial goals, making a significant impact on the organization's success.

Qualifications

• 5-8 years experience in collections or banking accounts in a BPO setting.
• Minimum 5 years of managerial experience in the BPO industry.
• Experience in operational functions like Training, Quality, Workforce, and Operations.

Responsibilities

• Lead Six Sigma initiatives and engage with senior leaders.
• Collaborate with teams for optimal efficiency metrics.
• Support Service Delivery team to achieve Platinum Standards.

Skills

Lean Six Sigma Greenbelt or Blackbelt Certified

Process development and improvement

Change management

Stakeholder management

Strategic thinking

Team leadership

Education

Bachelor's Degree in any field

Job description

A leading BPO company in Pampanga is seeking a Service Excellence Sr Manager responsible for executing Six Sigma initiatives and leading process improvement projects. The ideal candidate will have a Bachelor's Degree and 5-8 years experience in collections within a BPO setting, along with managerial experience and Lean Six Sigma certification. This role includes collaborating with teams to improve customer experiences and achieve financial goals, making a significant impact on the organization's success.