Quality Excellence Lead – Lean Six Sigma (BPO)

TASQ Staffing Solutions; Cebu City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

A prominent staffing solutions provider in Cebu City is seeking a Quality Manager with at least 5 years of experience in the BPO industry. The ideal candidate will demonstrate a strong background in quality control and improvement projects, with proven leadership skills. Proficiency in Lean Six Sigma methodologies is preferred. This role involves team leadership, overseeing projects for process optimization, and fostering a culture of excellence. Applicants should possess strong collaboration and analytical skills.

Qualifications

• Minimum of 5 years of Quality Manager level experience in BPO industry.
• Experience in driving continuous improvement projects via Six Sigma with quantified customer benefits.
• Lean Six Sigma certification preferred (Green or Black Belt).

Responsibilities

• Provide Team Leadership in Lean & Six Sigma tools and methodologies.
• Uncover and eliminate process bottlenecks with thorough root cause analyses.
• Oversee projects aimed at optimizing end-to-end processes.
• Deliver Quality Awareness training and mentor project teams.
• Manage impactful projects and deploy digital initiatives.

Skills

Leadership in quality control

Collaboration skills

Adaptability in evolving settings

Expert in Excel

Process analysis skills

Education

Bachelor's Degree - Any Discipline

Job description

A prominent staffing solutions provider in Cebu City is seeking a Quality Manager with at least 5 years of experience in the BPO industry. The ideal candidate will demonstrate a strong background in quality control and improvement projects, with proven leadership skills. Proficiency in Lean Six Sigma methodologies is preferred. This role involves team leadership, overseeing projects for process optimization, and fostering a culture of excellence. Applicants should possess strong collaboration and analytical skills.