Senior Process Architect: Design, Map & Automate

Globe Telecom, Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines is seeking a Process Architect - Expert to design, model, and optimize business processes for efficiency, standardization, and automation readiness.

You will analyze as-is processes, create to-be designs, document workflows, and collaborate with process owners, operational teams, and technology groups to enable digital transformation and continuous improvement.

Responsibilities

• Process Design & Modeling: Analyze and map as-is processes to understand current workflows, dependencies, and operational challenges.
• Develop to-be process designs that improve efficiency, quality, and customer experience.
• Create and maintain process documentation using standard process modeling methodologies (e.g., BPMN, process maps, value stream mapping).
• Ensure processes follow established enterprise process architecture standards.
• Process Optimization: Identify process bottlenecks, inefficiencies, and improvement opportunities.
• Recommend and implement process simplification, standardization, and optimization initiatives.
• Support operational teams in implementing process improvements and redesign initiatives.
• Process Documentation & Repository Management: Maintain accurate and up-to-date process documentation in the enterprise process repository.
• Ensure documentation includes process flows, roles, controls, and key process metrics.
• Support the adoption of standardized process documentation practices across the organization.
• Cross-Functional Collaboration: Work closely with Process Owners and operational teams to validate process requirements and improvements.
• Collaborate with technology and transformation teams to align processes with digital solutions and system implementations.
• Facilitate process workshops, walkthroughs, and validation sessions with stakeholders.
• Governance Support: Support process governance and approval processes for new or redesigned workflows.
• Ensure compliance with organizational process standards and best practices.
• Assist in monitoring process performance and identifying opportunities for continuous improvement.

Job description

Globe Telecom, Inc. in the Philippines is seeking a Process Architect - Expert to design, model, and optimize business processes for efficiency, standardization, and automation readiness.

You will analyze as-is processes, create to-be designs, document workflows, and collaborate with process owners, operational teams, and technology groups to enable digital transformation and continuous improvement.