Process Architect - Expert

Globe Telecom, Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines is seeking a Process Architect - Expert to design, model, and optimize business processes for efficiency, standardization, and automation readiness.

You will analyze as-is processes, create to-be designs, document workflows, and collaborate with process owners, operational teams, and technology groups to enable digital transformation and continuous improvement.

Responsibilities

• Process Design & Modeling: Analyze and map as-is processes to understand current workflows, dependencies, and operational challenges.
• Develop to-be process designs that improve efficiency, quality, and customer experience.
• Create and maintain process documentation using standard process modeling methodologies (e.g., BPMN, process maps, value stream mapping).
• Ensure processes follow established enterprise process architecture standards.
• Process Optimization: Identify process bottlenecks, inefficiencies, and improvement opportunities.
• Recommend and implement process simplification, standardization, and optimization initiatives.
• Support operational teams in implementing process improvements and redesign initiatives.
• Process Documentation & Repository Management: Maintain accurate and up-to-date process documentation in the enterprise process repository.
• Ensure documentation includes process flows, roles, controls, and key process metrics.
• Support the adoption of standardized process documentation practices across the organization.
• Cross-Functional Collaboration: Work closely with Process Owners and operational teams to validate process requirements and improvements.
• Collaborate with technology and transformation teams to align processes with digital solutions and system implementations.
• Facilitate process workshops, walkthroughs, and validation sessions with stakeholders.
• Governance Support: Support process governance and approval processes for new or redesigned workflows.
• Ensure compliance with organizational process standards and best practices.
• Assist in monitoring process performance and identifying opportunities for continuous improvement.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Process Architect - Expert is responsible for designing, modeling, and optimizing business processes to improve operational efficiency, standardization, and automation readiness. The role focuses on analyzing current processes, identifying improvement opportunities, and developing optimized to-be process designs that support organizational performance and transformation initiatives. Working closely with Process Owners, operational teams, and transformation stakeholders, the Process Architect - Expert ensures that processes are clearly documented, standardized, and aligned with enterprise architecture and governance standards. This role also supports digital transformation initiatives by ensuring processes are structured and ready for automation, system enablement, and continuous improvement.

Key Responsibilities

• Process Design & Modeling Analyze and map as-is processes to understand current workflows, dependencies, and operational challenges.
• Develop to-be process designs that improve efficiency, quality, and customer experience.
• Create and maintain process documentation using standard process modeling methodologies (e.g., BPMN, process maps, value stream mapping).
• Ensure processes follow established enterprise process architecture standards.
• Process Optimization Identify process bottlenecks, inefficiencies, and improvement opportunities.
• Recommend and implement process simplification, standardization, and optimization initiatives.
• Support operational teams in implementing process improvements and redesign initiatives.
• Process Documentation & Repository Management Maintain accurate and up-to-date process documentation in the enterprise process repository.
• Ensure documentation includes process flows, roles, controls, and key process metrics.
• Support the adoption of standardized process documentation practices across the organization.
• Cross-Functional Collaboration Work closely with Process Owners and operational teams to validate process requirements and improvements.
• Collaborate with technology and transformation teams to align processes with digital solutions and system implementations.
• Facilitate process workshops, walkthroughs, and validation sessions with stakeholders.
• Governance Support Support process governance and approval processes for new or redesigned workflows.
• Ensure compliance with organizational process standards and best practices.
• Assist in monitoring process performance and identifying opportunities for continuous improvement.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.