Process Architect: Automation-Ready & Optimization

Globe Telecom; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Globe Telecom is seeking a Process Architect - Expert to design, model, and optimize business processes, driving operational efficiency, standardization, and automation readiness across the organization. You will map as-is processes, develop to-be designs, document with BPMN and value stream maps, and ensure alignment with governance standards.

The role requires cross‑functional collaboration with process owners, technology and transformation teams, and active participation in workshops,

Responsibilities

• Analyze as-is processes to map workflows and dependencies.
• Design to-be processes to boost efficiency, quality, and customer experience.
• Create and maintain process documentation using BPMN and value stream maps.
• Ensure processes follow enterprise process architecture standards.
• Identify bottlenecks and opportunities for improvement.
• Recommend and implement standardization and optimization initiatives.
• Support teams in implementing redesign initiatives.
• Maintain up-to-date process docs in the enterprise repository.
• Ensure docs include flows, roles, controls, and metrics.
• Promote standardized documentation practices.
• Work with Process Owners and teams to validate requirements.
• Collaborate with tech and transformation teams to align with digital solutions.
• Facilitate workshops and validation sessions with stakeholders.
• Support governance and approvals for new or redesigned workflows.
• Ensure compliance with process standards and best practices.
• Assist in monitoring performance and pursuing continuous improvement.

Job description

Globe Telecom is seeking a Process Architect - Expert to design, model, and optimize business processes, driving operational efficiency, standardization, and automation readiness across the organization. You will map as-is processes, develop to-be designs, document with BPMN and value stream maps, and ensure alignment with governance standards.

The role requires cross‑functional collaboration with process owners, technology and transformation teams, and active participation in workshops,