Senior PM, ServiceNow Programs - End-to-End Delivery

RapDev; Boston; On-site; PHP 6,910,000 - 9,422,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Unlimited PTO

Parental leave

Hybrid work

Wellness subsidies

Equity

Disability insurance

Job summary

RapDev is seeking a Senior Project Manager for our ServiceNow team in Boston. You will own engagements end-to-end, translate SOWs into plans, and collaborate with customers and sales to drive successful outcomes. You’ll lead software engineers, manage risks, and ensure delivery excellence in a customer-centric environment.

Come join a team that values strong stakeholder management, delivery discipline, and strategic planning to accelerate customer value and operational impact.

Qualifications

• 10+ years of project management experience in a client or customer-facing role.
• Proven stakeholder management skills.
• Proven experience managing a team of software engineers.
• Understanding of project management and delivery methodologies.
• Strong customer focus.

Responsibilities

• Organize technology programs, projects and activities in alignment with the org's mission and goals.
• Create and manage long-term goals based on expanding customer requirements.
• Work with leadership to develop a vision, roadmap and operating plan for the program.
• Develop an evaluation method to assess strengths and areas for improvement.
• Write project plans to guarantee uninterrupted delivery of services.
• Manage an engineering team with diverse talents and responsibilities.
• Ensure goals in customer satisfaction, quality and team performance.
• Implement changes to achieve project goals.
• Meet with stakeholders to ensure clear communication on service issues and decisions.
• Produce timely reporting of program status throughout its life cycle.
• Analyze risks and issues.
• Work on strategy with the sales team.

Skills

Project management

Stakeholder management

Team leadership

Delivery methods

Customer focus

Job description

RapDev is seeking a Senior Project Manager for our ServiceNow team in Boston. You will own engagements end-to-end, translate SOWs into plans, and collaborate with customers and sales to drive successful outcomes. You’ll lead software engineers, manage risks, and ensure delivery excellence in a customer-centric environment.

Come join a team that values strong stakeholder management, delivery discipline, and strategic planning to accelerate customer value and operational impact.