Senior Project Manager

RapDev; Boston; On-site; PHP 6,910,000 - 9,422,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Unlimited PTO

Parental leave

Hybrid work

Wellness subsidies

Equity

Disability insurance

Job summary

RapDev is seeking a Senior Project Manager for our ServiceNow team in Boston. You will own engagements end-to-end, translate SOWs into plans, and collaborate with customers and sales to drive successful outcomes. You’ll lead software engineers, manage risks, and ensure delivery excellence in a customer-centric environment.

Come join a team that values strong stakeholder management, delivery discipline, and strategic planning to accelerate customer value and operational impact.

Qualifications

• 10+ years of project management experience in a client or customer-facing role.
• Proven stakeholder management skills.
• Proven experience managing a team of software engineers.
• Understanding of project management and delivery methodologies.
• Strong customer focus.

Responsibilities

• Organize technology programs, projects and activities in alignment with the org's mission and goals.
• Create and manage long-term goals based on expanding customer requirements.
• Work with leadership to develop a vision, roadmap and operating plan for the program.
• Develop an evaluation method to assess strengths and areas for improvement.
• Write project plans to guarantee uninterrupted delivery of services.
• Manage an engineering team with diverse talents and responsibilities.
• Ensure goals in customer satisfaction, quality and team performance.
• Implement changes to achieve project goals.
• Meet with stakeholders to ensure clear communication on service issues and decisions.
• Produce timely reporting of program status throughout its life cycle.
• Analyze risks and issues.
• Work on strategy with the sales team.

Skills

Project management

Stakeholder management

Team leadership

Delivery methods

Customer focus

Job description

About RapDev:

RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.
On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.

We are looking for a Senior Project Manager on our ServiceNow team to take end-to-end ownership of our engagements, including working with our sales team to develop Statements of Work, working with engineers to translate SOWs into project plans, and working directly with customer stakeholders at all levels to execute. We are a deeply customer-centric organization, so prior experience in services consulting is beneficial.

This role will be based in our Boston office, with an expectation of coming into the office Tuesday-Thursday each week.

Who you are:

• 10+ years of project management experience in a client or customer-facing role




• Proven stakeholder management skills




• Proven experience managing a team of software engineers




• Understanding of project management and delivery methodologies




• Strong customer focus

What you'll do:

• Organize technology programs, projects and activities in accordance with the mission and goals of the organization




• Create and manage long-term goals based on expanding customer requirements




• Work with leadership to develop a vision, manage a roadmap and operating plan for the program




• Develop an evaluation method to assess program strengths and identify areas for improvement




• Write project plans to guarantee uninterrupted delivery of services




• Manage an engineering team with a diverse array of talents and responsibilities




• Ensure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training




• Implement and manage changes and interventions to ensure project goals are achieved




• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services




• Produce accurate and timely reporting of program status throughout its life cycle




• Analyze risks and issues




• Work on strategy with the sales team

Compensation:

• Base Salary: $110,000-$150,000 annually, depending on experience

Benefits:

• 100% Employee Healthcare Coverage (Medical, Dental & Vision)




• Retirement Plan (5% 401k Match, IRA)




• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)




• Parental Leave




• Hybrid Work Opportunities




• Fitness & Commuter Subsidies available




• Equity




• SL & LT Disability

RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.